A Redirected Restore from an Incremental/Differential backup set of an Exchange 2007 database to a Recovery Storage Group (RSG) or an Alternate Storage Group fails with the error "A failure occurred querying the Writer status".

Article:TECH54600  |  Created: 2007-01-10  |  Updated: 2013-03-22  |  Article URL http://www.symantec.com/docs/TECH54600
Article Type
Technical Solution


Issue



A Redirected Restore from an Incremental/Differential backup set of an Exchange 2007 database to a Recovery Storage Group (RSG) or an Alternate Storage Group fails with the error "A failure occurred querying the Writer status".


Error



Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: 0x800423f3, State: 0013.
A failure occurred querying the Writer status.
A failure occurred querying the Writer status.

 

The following events are logged in the Application log on the Exchange server during the restore process:


Event Type: Error
Event Source: MSExchangeIS
Event Category: Exchange VSS Writer
Event ID: 9717
Date: 9/14/2007
Time: 12:18:16 PM
User: N/A
Computer: ServerName
Description:
Exchange VSS Writer failed restoring a backup because the Restore Options string
contains a database GUID ('7b2755a7-2c6b-4821-86ad-a5095c7b83a5') which does not
match any of the databases selected for restore in the backup set.

*****************************************************************************************************

Event Type: Error
Event Source: MSExchangeIS
Event Category: Exchange VSS Writer
Event ID: 9718
Date: 9/14/2007
Time: 12:18:16 PM
User: N/A
Computer: ServerName
Description:
Exchange VSS Writer failed restoring a backup with error code -2147024809 when
processing database re-mapping information from the Restore Options string.

*****************************************************************************************************

Event Type: Error
Event Source: MSExchangeIS
Event Category: Exchange VSS Writer
Event ID: 9715
Date: 9/14/2007
Time: 12:18:16 PM
User: N/A
Computer: ServerName
Description:
Exchange VSS Writer failed restoring a backup with error code -2147024809 when
reading the Restore Options string to determine the storage group or alternate
location being targeted for the restore.

*****************************************************************************************************

Event Type: Error
Event Source: MSExchangeIS
Event Category: Exchange VSS Writer
Event ID: 9621
Date: 9/14/2007
Time: 12:18:16 PM
User: N/A
Computer: ServerName
Description:
Exchange VSS Writer failed with error code -2147024809 when processing the pre-
restore event.

*****************************************************************************************************
 


Solution



Workaround:

Restore the database back to the original database on the original server.

Solution:

This problem has been permanently fixed in Backup Exec version 12.0 and later. To resolve the issue upgrade to Backup Exec version 12.0 or above and re-run the restore. 

Supplemental Materials

Value1129024
Description

BLKD: E2K7: Redirected differential restores fail w/ a GUID mismatch error


Value9717
Description

Exchange VSS Writer failed restoring a backup because the Restore Options string contains a database GUID ('7b2755a7-2c6b-4821-86ad-a5095c7b83a5') which does not match any of the databases selected for restore in the backup set.


Description

A failure occurred querying the Writer status.


Value0xe000fed1
Description

A failure occurred querying the Writer status.



Legacy ID



292876


Article URL http://www.symantec.com/docs/TECH54600


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