When attempting to activate the license for Backup Exec System Recovery (BESR), an Invalid License Error occurs

Article:TECH54690

Created: 2007-01-18

Updated: 2012-03-19

Article URL http://www.symantec.com/docs/TECH54690

Article Type
Technical Solution

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Problem

When attempting to activate the license, for Backup Exec System Recovery (BESR), an Invalid License Error occurs

Cause

The Invalid License Error occurs due to the SLF License File(s) for previous version(s) of the BESR Product ,still located in the Symantec\Licenses Folder.

Solution

To resolve this issue:

1. Stop the BESR Service.

In the Services window, find Backup Exec System Recovery and stop the service.

2. In Windows Explorer, navigate to: C:\Program Files\Common Files\Symantec Shared\Licenses.

3. Delete the SLF file.

NOTE: If there is more then one SLF file, right click on each one and open it using Note Pad to find out which one is for BESR, then look for a line starting with <product_name>

4. After the previous SLF file has been deleted from the license folder, restart the Backup Exec System Recovery Service, launch BESR and click on the Help Menu. An option for adding a license file should be visible.