Backup Exec System Recovery 7.0 fails to create images or recovery points of the volumes larger than 2 TB

Article:TECH54807  |  Created: 2007-01-19  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH54807
Article Type
Technical Solution


Environment

Issue



Backup Exec System Recovery 7.0 fails to create images or recovery points of the volumes larger than 2 TB

Solution



Currently, Backup Exec System Recovery 7.0 does not support imaging of the volumes larger than 2 TB. It displays the following behavior when creating an image or recovery point of a volume larger than 2 TB:
  • Stops responding during the imaging process.
  • Displays an error stating that it is unable to connect to the service.
  • Fails to image a drive smaller than 2 TB on the same computer.
Note: Symantec Backup Exec System Recovery 6.5 and LiveState Recovery 6.0 Service Pack 2 include a fix to ignore the volumes larger than 2 TB. This allows imaging of the other volumes on the computer to complete normally.


Legacy ID



293150


Article URL http://www.symantec.com/docs/TECH54807


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