After Installing the Backup Exec System Recovery (BESR) or Symantec System Recovery (SSR) License the product still shows expired at X days

Article:TECH54866  |  Created: 2008-01-12  |  Updated: 2013-10-29  |  Article URL http://www.symantec.com/docs/TECH54866
Article Type
Technical Solution


Issue



After Installing the Backup Exec System Recovery (BESR) or Symantec System Recovery (SSR) License the product still shows expired at X days


Error




 After receiving a permanent license file and installing it, the product is activated during the license file installation, however, the console still reports that it will expire in X days.

The following error may appear while submitting the backup job:
"Your trial version of Backup Exec System Recovery has expired. To continue system protection, please visit our web site."

 


Cause



1. If the client is managed by SSR MS or BESR MS, the license file information is controlled by the SSR MS \ BESR MS console and must be licensed at that level. License the client(s) from the console only.

2. This issue can also occur because the legacy licensing information is retained by the program or a trial license file is present in the Program Files\Common Files\Symantec Shared\Licenses Folder.
 


Solution





To resolve this issue follow the below steps

 
1. Stop the Backup Exec System Recovery service.    
 
2. Navigate to Program Files\Common Files\Symantec Shared\Licenses.    
 
3. Delete any slf files related to Backup Exec System Recovery (open slf file in Notepad to confirm the product).   
 
4. Navigate to C:\Documents and Settings\All Users\Application Data\Symantec.   
 
5. Delete the hidden hpc folder.  
 
6. Start the Backup Exec System Recovery service.  
 
7. Open Backup Exec System Recovery console and apply the permanent license file when prompted.    
 
8. Verify that the product is Activated by going to  Help>About in the  Backup Exec Recovery Console.
 



Legacy ID



293219


Article URL http://www.symantec.com/docs/TECH54866


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