Unable to access network shares after installing Backup Exec System Recovery or Symantec System Recovery
|Article:TECH54969|||||Created: 2007-01-25|||||Updated: 2014-02-14|||||Article URL http://www.symantec.com/docs/TECH54969|
Unable to access network shares after installing Backup Exec System Recovery or Symantec System Recovery and a WIndows event show below occurs.
Event ID 2011 - The server's configuration parameter "irpstacksize" is too small for the server to use a local device. Please increase the value of this parameter.
Windows 2000, 2003 server OS
When installing Backup Exec System Recovery, the snapshot module SYMSNAP.SYS depends on a parameter that specifies the number of stack locations in I/O request packets (IRPs) that are used by Windows 2000 Server, by Windows Server 2003, and by Windows XP. You may have to increase this number for certain transports, for media access control (MAC) drivers, or for file system drivers. Each stack uses 36 bytes of memory for each receive buffer. If the IRPStackSize is set too small, it can potentially cause a conflict with SYMSNAP.SYS. The result would be network shares or resources not accessible.
Increase the allocated memory for the IRPSTACKSIZE variable by performing the steps listed below:
Article URL http://www.symantec.com/docs/TECH54969