'Revocation information for the security certificate for this site is not available.' is generated when accessing archived items.

Article:TECH55042  |  Created: 2007-01-28  |  Updated: 2014-02-27  |  Article URL http://www.symantec.com/docs/TECH55042
Article Type
Technical Solution

Product(s)

Environment

Issue



When accessing archived items using Enterprise Vault's Search or Archive Explorer, the following message is generate in the banner of the message.


 


Error



There was an error loading this item -- some functionality may not be available

When clicking on the banner, the following Pop Up appears:
 

 

When you proceed by answering yes, you will be either prompted for a login or immediately see the following Pop Up:

Could not show this item.
Please try again; if it still fails, contact your Enterprise Vault administrator.
 

 

A MAPI error will be generated in the client trace log.

~CDownloadSTA::DoDownload: 0x80072F19
(0x80072F9 = ERROR_INTERNET_SEC_CERT_REV_FAILED)


Cause



When proceeding from the login prompt, the item is opened. This is because the access is being accomplished using "HTTP" only. When opening un-archived messages from Outlook, Outlook items open OK, but archived items fail due to a certificate of authority revocation issue. Since the Enterprise Vault archives are opening through Outlook, Enterprise Vault is depending on Outlook to check security.
 


Solution




There are three options to fix this issue.

Option 1
Ensure that the revocation information for the security certificate for the front end server is available outside the internal domain.

Option 2
Uncheck the "Check for server certificate revocation" and "Check for publisher's certification revocation"  in Internet Options | Advanced tab | Security section.
NOTE:  This is unsecure and, in Internet Explorer 7, the "check server" does not remain unchecked.

Option 3
Instead of using a local Certificate of Authority, purchase a Public Certificate of Authority that can be available outside the internal domain.


 


Legacy ID



293452


Article URL http://www.symantec.com/docs/TECH55042


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