This document describes new features and known bugs for LiveState Recovery 6.0.2

Features/Functionality added
No features or functionality have been added.

No features or functionality have been removed.

 

Description	Action Taken
Other
Mount and Dismount option not enabled after custom installation Recovery Point Browser	Added Message "Failed to initialize the mount"
Restore wizard screen not visible when opened in the SRD	The screen now pops up to the top left so it can be seen
Clean up transaction logs after we image Exchange Servers	Added a fix to clean these logs after an image is taken
Error message displayed in Tray icon when clicked apply button in 'options' window	Removed the Notification System Test messgage
Not able to see any volumes on machines with a volume over 2 TB	We can now see all local volumes. This was to fix a hang when connected to 2 TB volumes. We still do not support backup of 2 TB
Error E0BC000A: The saved initial state for applying changes does not match.	This error message will no longer be seen. "fixed"
No event log entry created when you clean the history	An Event log is now created after you clean the log
Drive letters are not shown correctly in SRD	SRD now shows drive letters the same as in Windows.
Error validating product version when creating a RAO Japanese package	Fixed so it will show a valid build number when creating a RAO package.
VProSvc not registered; ConsoleMain_.exe crashes	Added better error handling code when network services are not running
Restore Anyware Option
We need confirmation that the DED and PFD switches are being used.	Added DED and PFD switch to this build. The switches are now visible on the last screen of the restore wizard.
Endless looping after restore	Fixed.
Error when creating RAO package on LSRM 6.01	Fixed.
RAO fails from an image that has been split by the Recovery Point Browser	Fixed.
Lights Out Restore Option
Lights Out selects wrong NIC on systems with multiple NICs	Modified the LOR Wizard and Recovery Environment to use the MAC address in Auto Network Configuration
Create Recovery Point
Memory Leak	Fixed the Virtual and private byte memory leak.
Blue Screen error during image creation when UltraBack is running	Created a new driver to fix this problem. Products should not be run at the same time.
Restore Recovery Point
Cannot restore quorum on cluster server	We now do not allow an Active Cluster Volume to be restored in Windows. You must use the Recovery Environment to do this restore
Info 60BB0031: Partitions ending past cylinder 1024 may not be bootable	Fix to retarget system to handle Windows OS packs.
Dialog box removed after DCTRUSTTOKEN executes and before system reboots.	"Finalizing Domain Trust Preserve" dialog is displayed after restoring to a blank drive.
Recovery Point creation triggered by event.
Triggered incremental not working after uninstall/reinstall	Fixed
Event Trigger for Application install doesn't work when upgrading 6.0 to 6.0.2	Fixed Event Triggering for Application install when upgrading LiveState Recovery
Scheduling
Time Zone problem with LiveState Recovery 6 Japanese version.	Fixed

Livestate Recovery 6.0 can cause high CPU usage, especially at higher compression ratios. To lessen CPU usage, lower the compression ratio.

Troubleshooting Information
This section discusses about the information that should be submitted to Symantec when reporting the issues with Symantec LiveState Recovery 6.0.1:

Running the SeaST Tool in Windows
1. In Windows Explorer, browse to the location where LiveState Recovery is installed. The default location is:
C:\Program Files\Symantec\LiveState Recovery\Desktop 6.0 or
C:\Program Files\Symantec\LiveState Recovery\Standard Server 6.0 or
C:\Program Files\Symantec\LiveState Recovery\Advanced Server 6.0

2. Browse to the Utility folder.

3. Run the SeaST.exe application.

4. Select the option: Gather Technical Support Information.


Running the SeaST Tool in the Symantec Recovery Environment
1. Select the Advanced Recovery Tasks option.

2. Select Run Utilities.

3. Select Run LiveState Recovery Support Tools.

4. Select the option: Gather Technical Support Information

After running the SeaST Tool
1. Find the \Support folder that was created. In Windows this will be a subfolder to the main installation folder for LiveState Recovery. In the Recovery Environment, it will be Z:\Support

2. After performing a Restore Anyware recovery - In addition to the above steps, after booting back to the OS volume on the system, a C:\LSRSupport directory will be created which should be included in the files submitted to support.

3. Gather all contents of this folder along with the Trouble Report and include them in a .zip file to be submitted to Symantec Technical Support. Additionally, after restarting the OS volume on the computer, a C:\LSRSupport directory will be created which can be included in the file submission.

Note: If the contents of the \Support folder are not included with the Trouble Report, the Trouble Report gets rejected.