Option to Enable Auditing not available when right clicking 'Directory on' in the Enterprise Vault Admin console

Article:TECH55267  |  Created: 2009-01-06  |  Updated: 2014-08-25  |  Article URL http://www.symantec.com/docs/TECH55267
Article Type
Technical Solution


Issue



When following the steps to enable auditing, the option to Enable Auditing is not available.  If there is an EVAudit entry in the System DSN tab of the ODBC connections control panel on the EV server, then the option to enable auditing will not be available.  When selecting the properties of the Enterprise Vault server, selecting the Auditing tab will state that auditing has not been enabled.


Solution



NOTE:
If running Windows Server x64 edition, the 32 bit version of Odbcad32.exe under the "%SystemDrive%\Windows\SysWoW64" folder must be used.

 
1. Open the SQL Server Management Studio and if there is an EnterpriseVaultAudit database proceed to step 2.  If it does not exist, proceed to the 'EnterpriseVaultAudit database does not exist' section.
 
2. On the EV server, open the ODBC connections control panel, click on the System DSN tab then check for EVAudit.  If it does not exist proceed to step 3.

3. Click Add then click SQL Server, enter EVAudit for the name and select the SQL server from the drop down list. 
 
4. Continue through the wizard to finish the configuration.

5. The option to Enable Auditing should now be available when right clicking 'Directory on' in the Enterprise Vault Admin console.


EnterpriseVaultAudit database does not exist

1. Open the ODBC connections control panel then click the System DSN tab and check for EVAudit. If it exists, remove the entry.
 
2. Restart the Enterprise Vault Admin service.
 
3. Follow the instructions in the Related Documents section article TECH49054 to enable auditing.
 

If the option to enable auditing is still not available follow the steps below.

     1. Perform a backup of the SQL databases.

     Note: Deleting the EnterpriseVaultAudit database will remove any historical audit data.

     2. Open SQL Server Management Studio and if there is an EnterpriseVaultAudit database, delete the database.
 
3. Open the ODBC connections control panel then click the System DSN tab and check for EVAudit. If it exists, remove the entry.

4. Auditing should now be available on the properties of the Enterprise Vault server.
 



Legacy ID



293747


Article URL http://www.symantec.com/docs/TECH55267


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