LiveState Recovery (LSR) and Backup Exec System Recovery (BESR) do not display volume information
| Article:TECH55365 | | | Created: 2007-01-07 | | | Updated: 2008-01-06 | | | Article URL http://www.symantec.com/docs/TECH55365 |
Problem
LiveState Recovery (LSR) and Backup Exec System Recovery (BESR) do not display volume information
Error
Error: Retrieving required information
Solution
When opening
the console, error displays in the status bar at the bottom of the dialog box
and no volume information is displayed.
Solution:
The error
occurs because BESR is unable to enumerate the volumes. To resolve this
issue:
1. Check Disk
Management and verify that there are no ghost volumes, volumes not in use, or
that should be deleted.
2. Compare Disk
Management with the SeaST partinfo to see if they match and there are no
discrepancies between them.
3. Resolve any
disk/volume errors by running chkdsk /r or the manufacturer disk utility to
resolve issues.
Other
Troubleshooting steps and fixes
Does the
machine have Dynamic spanned or mirrored volumes?
-
check the event application or system log to see if errors exist.
A machine
getting this error when using Dynamic spanned volumes may see the following
error(s) in the Backup Exec System Recovery Log.txt and event log:
Error
EC8F1780: Cannot successfully reconcile changes since last session. Error
EC8F1771:
Cannot
enumerate the current drives on this system. Error EC8F03EC: Cannot initialize
the Storage Management Engine.
Error
EC8F1C25: CHECK failed, Ldm::DatabaseImpl::GetVblk: .\LdmDatabaseImpl.cpp(242):
v.GetSignature() == "VBLK".
Details:
Unspecified errorError EC8F1780: Cannot successfully reconcile changes since
last session
A fix for this
above specific issue is available here
To apply the
fix:
i.
Stop the Backup Exec System Recovery (BESR) service
ii.
Extract and replace the VproSme.dll file in the \Program
Files\Symantec\Backup Exec System Recovery\Agent folder
iii.
Start the BESR service
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Legacy ID
293893
Article URL http://www.symantec.com/docs/TECH55365
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