Unable to create a recovery point using Backup Exec System Recovery due to Dynamic Linking Libraries (DLL's) not being registered correctly during installation.

Article:TECH55579  |  Created: 2007-01-16  |  Updated: 2012-01-19  |  Article URL http://www.symantec.com/docs/TECH55579
Article Type
Technical Solution

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Problem



Unable to create a recovery point using Backup Exec System Recovery due to Dynamic Linking Libraries (DLL's) not being registered correctly during installation.


Error



EC8F1778: Cannot set up recovery point schedules. Error EC8F1772: The following component is not installed correctly: Symantec.EventMonitors.EventMonitorMgrList. 0x8002802B
Error: E1AD993C: Cannot add protection.


Solution




 
To resolve the issue, perform the following steps:
 

 
1) Verify the following files exist in the shared directory C:\Program Files\Common Files\Symantec Shared\VProRecovery\:
 

 
EventMonitors.dll
 
NotifyHandler.dll
 
VProAuto.dll
 
VProObj.dll
 
VProProgress.dll
 
VProScheduler.dll
 

 
2) Close out of the Backup Exec System Recovery console.
 
3) Create a batch file to register the DLL's with the following:
 

 
regsvr32 "C:\Program Files\Common Files\Symantec Shared\VProRecovery\EventMonitors.dll"
 
regsvr32 "C:\Program Files\Common Files\Symantec Shared\VProRecovery\NotifyHandler.dll"
 
regsvr32 "C:\Program Files\Common Files\Symantec Shared\VProRecovery\VProAuto.dll"
 
regsvr32 "C:\Program Files\Common Files\Symantec Shared\VProRecovery\VProObj.dll"
 
regsvr32 "C:\Program Files\Symantec\Backup Exec System Recovery\Shared\VProProgress.dll"
 
regsvr32 "C:\Program Files\Common Files\Symantec Shared\VProRecovery\VProScheduler.dll"
 

 
4) Run the batch file to register the shared dll's.
 
5) Launch Backup Exec System Recovery and attempt to create a backup.
 

 

Supplemental Materials

ValueV-281-3215-6008
Description

EC8F1778: Cannot set up recovery point schedules.

ValueV-281-3215-6002
Description

Error EC8F1772: The following component is not installed correctly: Symantec.EventMonitors.EventMonitorMgrList. 0x8002802B

ValueV-281-429-39228
Description

Error: E1AD993C: Cannot add protection.

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Legacy ID



294211


Article URL http://www.symantec.com/docs/TECH55579


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