CommandCentral Storage (CCS) version 5.0 does not offer support for Hewlett Packard (HP) Secure path on windows resulting in only a single path being visible in the web interface (GUI). Support for HP secure-path version 4.0C with service pack 2-9 on Windows 2003 SP2 server and version 4.0C without service pack on Windows 2000 server was added.
| Article:TECH55802 | | | Created: 2007-01-28 | | | Updated: 2007-01-21 | | | Article URL http://www.symantec.com/docs/TECH55802 |
Problem
CommandCentral Storage (CCS) version 5.0 does not offer support for Hewlett Packard (HP) Secure path on windows resulting in only a single path being visible in the web interface (GUI). Support for HP secure-path version 4.0C with service pack 2-9 on Windows 2003 SP2 server and version 4.0C without service pack on Windows 2000 server was added.
Solution
CCS5.0 did not
offer support HP secure-path. Support for HP secure-path version 4.0C with
service pack 2-9 on Windows 2003 SP2 server and version 4.0C without service
pack on Windows 2000 server was added. Symantec has only tested these versions.
The feature requires a new StorageExplorer library HbaExp.dll and hbaapp.exe,
which are included in the file below.
Deployment into
the environment requires a step by step process.
You can confirm
the error by testing.
Test by going
to CCS-GUI "settings | Managed Hosts" and select a multipathed host
to check the StorageExplorer (select the explorer by the same name),
check if the "Configured Device" has an error or not. If there is an
error you will need to clean up the StorageExplorer.cfg file for this
host and restart again in order to read the configuration and register
properly.
1). Traverse
to CCS HAL configuration file directory in a DOS windows (by default
C:\Program Files\VERITAS\CommandCentral Storage Data\Conf\HAL)
open
the file "StorageExplorer.cfg" in a text editor and remove all content of
items with [devices\hba-x:x]
See
the following example to remove all lines contained under [Devices\hba-0:0],
[Devices\hba-1:0], [Devices\hba-2:0] and usually before [Control] in the
file and then save it.
[Devices\hba-0:0]
"AutoDiscovered"="1"
"Enable"="1"
"DeviceState"="ERROR"
"wwnn"="200000E08xxxxx7"
"AdapterName"="QLogic-ql2300-1"
"instanceNo"="0"
"OsHandle"="\\.\Scsi2:"
"ErrorStateStartTime"="11907482935150000"
"DeviceErrorTime"="11927407250150000"
"DeviceErrorUMI"="137440329731"
[Devices\hba-1:0]
"DeviceErrorUMI"="137440329731"
"DeviceErrorTime"="11927407250620000"
"ErrorStateStartTime"="11907482937340000"
"AutoDiscovered"="1"
"Enable"="1"
"DeviceState"="ERROR"
"wwnn"="200000E08xxxxx4"
"AdapterName"="QLogic-ql2300-2"
"instanceNo"="1"
"OsHandle"="\\.\Scsi3:"
[Devices\hba-2:0]
"AutoDiscovered"="1"
"Enable"="1"
"DeviceState"="ERROR"
"wwnn"="200000E08xxxxx3"
"AdapterName"="Emulex-LP9002-1"
"instanceNo"="2"
"OsHandle"="\\.\Scsi6:"
"ErrorStateStartTime"="11907482940620000"
"DeviceErrorTime"="11927407250930000"
"DeviceErrorUMI"="137440329731"
2). If the
Administrator has the intention of using Microsoft hbaapi.dll :
If the host is
a CCS Management Server (MS) or Management Host (MH) with collections for
switch or array running on the host, the Administrator needs to clean up the
files 'GsSwitchExplorer.cfg" and "StorageExplorer.cfg", all predefined devices
should be clean up, see following lines for examples of what to
remove.
[Devices\hba-2:0]
"AdapterName"="com.emulex-LP9002-2"
"HbaPortWWN"="10000000Cxxx173"
"DeviceState"="INACTIVE"
"Enable"="0"
"AutoDiscovered"="1"
"DeviceManager"="1"
[Devices\hba-1:0]
"AdapterName"="com.qlogic-QLA2342-1"
"HbaPortWWN"="210100E08xxxxxx7"
"DeviceState"="INACTIVE"
"Enable"="0"
"AutoDiscovered"="1"
"DeviceManager"="1"
[Devices\hba-0:0]
"AdapterName"="com.qlogic-QLA2342-0"
"HbaPortWWN"="210000E08xxxxxA7"
"DeviceState"="INACTIVE"
"Enable"="0"
"AutoDiscovered"="1"
"DeviceManager"="1"
Synopsis to use
Microsoft HBAAPI.dll :
Default within
the code is to load vendor SNIA hbaapi library to make the CCS StorageExplorer
function on the Windows platform.
In order to use
Microsoft hbaapi.dll, the Administrator needs to do the following:
Note:
System requirement: the host should be Windows 2003 with Service Pack (SP) 2,
because SP1 hbaapi.dll has memory leak issue and it can cause a system
hang.
See following
link for details.
<http://support.microsoft.com/kb/916531/en-us>
If the host is
Windows 2000 then Service Pack 4 and up is required.
Customers with
the CCS5.0 GA version, need to perform the following steps in order to enable to
use Microsoft hbaapi.dll:
- On CCS
Management Server host:
A). Traverse to
CCS HAL (Hardware Abstraction Layer) binaries installation directory
in a DOS windows (by default C:\Program Files\VERITAS\CommandCentral
Storage\HAL\bin)
execute
"halagentcfg stop-all"
B). Rename
"vxhbaapi.dll" to "vxhbaapi.dll.bak"
C). Traverse to
CCS HAL configuration file directory in a DOS windows (by
default C:\Program Files\VERITAS\CommandCentral Storage
Data\Conf\HAL)
open
the file "StorageExplorer.cfg" in a test editor
remove
all content of items with [devices\hba-x:x]
Note: See the
following example to remove all red lines and save it.
(1) / (2) See
above
D). execute
"halagentcfg start-all" to restart all explorers;
- On
CCS Managed Host:
A).Traverse to
CCS HAL binaries installation directory in a DOS windows (by default
C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin)
execute
"halagentcfg stop-process -p HostExplorers"
B). Rename
"vxhbaapi.dll" to "vxhbaapi.dll.bak";
C). Open
"StorageExplorer.cfg" to remove all registered devices. see above in
detail.
D). execute
"halagentcfg start-process -p HostExplorers" to restart Host
Explorers;
3). Altering
other hosts which do not have an installed vendor SNIA library:
A).Traverse to
CCS HAL binaries installation directory in a DOS windows (by default
C:\Program Files\VERITAS\CommandCentral Storage\HAL\bin)
execute
"halagentcfg stop-process -p HostExplorers"
B).Rename
vxhbaapi.dll, hbaapp.exe and HbaExp.dll into vxhbaapi.dll.bak,
hbaapp.exe.bak and HbaExp.dll.bak
C).Copy
vxhbaapi.dll, hbaapp.exe and HbaExp.dll into place from the downloaded
file below
D).execute
"halagentcfg start-process -p HostExplorers" to restart Host
Explorers;
Attachments
|
|
| Source | ETrack |
| Value | 1118316 |
| Description | HP Secure Path discrepancies |
Legacy ID
294498
Article URL http://www.symantec.com/docs/TECH55802
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