Upgrade to Backup Exec for Windows Servers 11.x, 12.x or Backup Exec 2010 fails with the error "V-225-206: Cannot open user default database. Login failed. Login failed for user 'DOMAINNAME\USERNAME'"

Article:TECH55836  |  Created: 2007-01-30  |  Updated: 2012-10-09  |  Article URL http://www.symantec.com/docs/TECH55836
Article Type
Technical Solution

Product(s)

Subject

Issue



Upgrade to Backup Exec for Windows Servers 11.x, 12.x or Backup Exec 2010 fails with the error "V-225-206: Cannot open user default database. Login failed. Login failed for user 'DOMAINNAME\USERNAME'"


Error



V-225-206: Cannot open user default database. Login failed. Login failed for user 'DOMAINNAME\USERNAME'

 


Solution



To resolve this issue, grant the specified user access to the media server's Backup Exec Database (BEDB). This can be done using the Backup Exec Utility.  The Backup Exec Utility can be launched by running the beutility.exe located by default in the following directory:

C:\Program Files\Symantec\Backup Exec\ 

After the utility is running, the database access can be granted by performing the following steps:

1. Select a media server from either a media server group or from the All Media Servers subnode.
2. On the task pane, under Database Tasks, click Change Database Access.
3. In the User Name field, enter the user name.
4. In the Domain field, enter the user's domain.
5. Select Grant access.  (Figure 1)

Figure 1
 


6. Click OK.
7. After the operation finishes, click Close on the Operation Progress screen. 
8.Run the setup of Backup Exec again. 


Supplemental Materials

SourceUMI
ValueV-225-206
Description

Cannot open user default database. Login failed.


SourceUMI
ValueV-225-214
Description

Unable to connect to SQL Server



Legacy ID



294542


Article URL http://www.symantec.com/docs/TECH55836


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