Compliance Accelerator 2007 Search error: The department has no email addresses defined.

Article:TECH55860  |  Created: 2008-01-09  |  Updated: 2013-07-05  |  Article URL http://www.symantec.com/docs/TECH55860
Article Type
Technical Solution

Product(s)

Environment

Issue



Compliance Accelerator 2007 Search error: The department has no email addresses defined.


Error



The department has no email addresses defined.


Solution



The above error occurs when using the Search criteria option: 'If desired select an existing search as a template'  This error occurs in both Folder and Department searches.
 
Workaround:

Complete all steps prior to running the search:

1. In the "If desired select an existing search as a template" drop down, select a previous search.
 


2. Under Authors & Recipients, click Browse.
 


3. Select the Department or individuals for this search and then click OK to run the search.
 


Resolution:
This issue has been addressed as part of the following release:

Enterprise Vault Compliance Accelerator 2007 Service Pack 2 (SP2)
 http://entsupport.symantec.com/docs/295552
 

Supplemental Materials

SourceETrack
Value1145820
Description

CA search template functionality not retaining the department or email addresses criteria



Legacy ID



294573


Article URL http://www.symantec.com/docs/TECH55860


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