PureDisk 6.2 may fail to install if the IP address of SPA (Storage Pool Authority) is 15 characters long, ie xxx.xxx.xxx.xxx. The issue is caused by IP verification failing.
| Article:TECH56107 | | | Created: 2007-01-11 | | | Updated: 2009-01-12 | | | Article URL http://www.symantec.com/docs/TECH56107 |
Problem
PureDisk 6.2 may fail to install if the IP address of SPA (Storage Pool Authority) is 15 characters long, ie xxx.xxx.xxx.xxx. The issue is caused by IP verification failing.
Error
No session for agent with ID 10000000. Retrying...
Wed Nov 14 2007 17:19:53.780041 WARN (4150404784): SSL operating in untrusted
mode.
*** Error Message ***
0
severity: 6
server: 10000000
source: SPA-CLI_ActivateSP
description:
No session found for agent 100.100.100.100
Solution
The issue can
be identified by using the pdmanage command
/opt/pdctrl/bin/pdmanage
--sessions
The resulting
output will include the following. Note thatthere is no space between the IP
address and pdagent.
50000000
100.100.100.100pdagent 281 249
Using a shorter
IP address, there is not a problem as the pdmanage has a space between the IP
address and pdagent.
90000000
100.100.100.10 pdagent 1751 352
The script is
checking if the IP is valid, because of the three digit IP *.*.*.100 there is no
longer a space " " to the next string pdagent and tries to compare the full
string 100.100.100.100pdagent." IP verification does not see this as an valid IP
address.
Making the
following changes to the Storagepool.php script will allow the installation to
complete:
Open
/opt/pdspa/mgmtclass/Storagepool.php
search for the
word 'sessions'
replace
$cmd = "/opt/pdctrl/bin/pdmanage --sessions";
by
$cmd = "/opt/pdctrl/bin/pdmanage --sessions | sed -e 's/pdagent/
pdagent/;' ";
To complete
the install, do the following:
1. Run
install.sh --force
2.
Edit_topology.sh
3. Modify
the lines detailed above in the script
/opt/pdspa/mgmtclass/Storagepool.php
4. Run
install_newStoragePool.sh
Resolution:
Symantec has
acknowledged that the aforementioned issue (ETrack 1174501) is present in the
current version(s) of the product(s) mentioned at the end of this article. This
issue is currently being considered by Symantec to be addressed in PureDisk
Remote Office Edition 6.5.
|
|
| Source | ETrack |
| Value | 1174501 |
| Description | Puredisk Installer fails on IP verification |
Legacy ID
294885
Article URL http://www.symantec.com/docs/TECH56107
Terms of use for this information are found in Legal Notices
Thank you.