A Symantec Backup Exec System Recovery (BESR) backup job of an encrypted file with file and folder backup fails with the error "Error E7D1001D: Unable to open //./SymantecSnapshot0/encrypt/<Filename>"
|Article:TECH56159|||||Created: 2007-01-13|||||Updated: 2012-09-03|||||Article URL http://www.symantec.com/docs/TECH56159|
A Symantec Backup Exec System Recovery (BESR) backup job of an encrypted file with file and folder backup fails with the error "Error E7D1001D: Unable to open //./SymantecSnapshot0/encrypt/
Error E7D1001D: Unable to open
Edit the file properties of the encrypted file specified in the error and disable the encryption:
1. Right-click an encrypted file, click Properties, click the General tab, and then click Advanced.
2. Deselect the option Encrypt contents to secure data.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
Error E7D1001D: Unable to open '//./SymantecSnapshot0/UserSpecificFolder/UserSpecificFile
File and Folder Backup cannot support single encrypted files.
Article URL http://www.symantec.com/docs/TECH56159