How to view the status of the Backup Exec System Recovery Agent, best practices for using the agent, starting, stopping, or restarting the agent service, setting up recovery actions, and viewing agent dependencies.

Article:TECH56167  |  Created: 2009-01-05  |  Updated: 2014-07-09  |  Article URL http://www.symantec.com/docs/TECH56167
Article Type
Technical Solution


Issue



How to view the status of the Backup Exec System Recovery Agent, best practices for using the agent, starting, stopping or restarting the agent service, setting up recovery actions and viewing agent dependencies.


Solution



The Backup Exec System Recovery agent runs as a service rather than a desktop application. Running the agent as a service allows scheduled backups to run even if a user with insufficient rights is logged on to the computer or no one is logged on.

Because the agent runs as a service, the Services tool in Windows can be used to start or stop the service, configure the password or troubleshoot the agent. If the agent does not start on a computer, problems can be encountered when creating and restoring recovery points.

Use the Services to manage the agent in the following ways:
• Start, stop or turn off the agent on local and remote computers
• Configure the user name and password that is used by the agent
• Set up recovery actions to take place if the agent fails to start

Viewing the status of an agent
There are several methods that can be used to open Services and view the status of the agent.
On the Windows taskbar do one of the following:

1. Click Start > Settings > Control Panel > Administrative Tools > Services.

2. In Windows XP, click Start > Control Panel > Performance and Maintenance > Administrative Tools, then double-click Services.

3. In Windows Vista, click Start > Control Panel > Classic View, then double-click Administrative Tools.

4. Click Start > Run.
In the Open text field, type services.msc, and then click OK.
In Windows Vista, the Run command is hidden by default. To show the Run command, do the following:
 Right-click the Start button, and click Properties.
 On the Start Menu tab, click Customize.
 Scroll down and check Run command.
 Click OK.
 

In the Name column scroll through the list of services until Backup Exec System Recovery (the name of the agent) can be seen. The status should be set to Started.

 

The agent service is a critical component for creating recovery points. To minimize problems with the agent, perform the following steps:
 

Best Practices for using Services
1. Check the event log first before using Services The event log should be the first place to check when tracking down the source of a problem, particularly when it is associated with the agent. Selecting the most recent log entries often gives information regarding the cause of the problem.
2. Verify that the agent is starting without user intervention When the agent is installed on a computer it is configured to start automatically when Backup Exec System Recovery starts. Test that the agent is starting automatically by looking in Services, checking the status, and then restarting the service if necessary. If the Startup type is set to automatic, try to start the agent again.
3. Use caution when changing default settings for the agent Changing the default settings for services might prevent key services from running correctly. It is especially important to use caution when changing the (Startup Type and Log On As) settings of services that are configured to start automatically. Changing the default agent properties can prevent Backup Exec System Recovery from running correctly. Use caution when changing the default (Startup type and Log On) settings of the agent. It is configured to start and (typically) log on automatically when running Backup Exec System Recovery.



Starting, stopping, or restarting the agent service

To start, stop or restart the agent service and log on as administrator. If the computer is connected to a network, network policy settings may also prevent the task from being completed.

When to start, stop, or restart the agent service:
Start or Restart: If Backup Exec System Recovery is unable to connect to the agent on a computer.
Restart: If the user name or password used to log on to the agent service has been changed or the Security Configuration Tool has been used to give additional users the ability to back up computers.
Stop: If the agent appears to be causing a problem on the computer or if it is necessary to temporarily free memory resources. If a backup has been defined, note that stopping the agent will prevent recovery points from being created at their scheduled times.

To start, stop, or restart the agent service

1. In the Services window under Name, click Backup Exec System Recovery.
2. Do one of the following:
• Click Action > "Start" to start the agent .
• Click Action > "Stop" to stop the agent .
• Click Action > "Restart" to restart the agent.
 

Stopping the agent service prevents the creation and restore of recovery points from Backup Exec System Recovery.
If the agent service and then start Backup Exec System Recovery are stopped, the agent restarts automatically.
If the agent service is stopped while Backup Exec System Recovery is open, an error message indicating that Backup Exec System Recovery is disconnected from the agent will occur.

Setting up recovery actions when the agent fails to start

Specify the computer's response if the agent fails to start.

To set up recovery actions when the agent fails to start.

1. In the Services window under Name, click Backup Exec System Recovery
2. Click Action > Properties
3. Click Recovery
4. In the First failure, Second failure and Subsequent failure drop-down lists select one of the following actions:
 

ACTION DESCRIPTION
Restart the Service Specify the number of minutes before an attempt to restart the service is made.
Run a Program Specify a program to run. Do not specify any programs or scripts that require user input.
Restart the Computer Specify how long to wait before restarting the computer. Create a message to be displayed to remote users before the computer restarts.
Use caution when changing default settings for the agent Changing the default agent properties can prevent Backup Exec System Recovery from running correctly. Use caution when changing the default (Startup Type and Log On) settings of the agent. It is configured to start and (typically) log on automatically when running Backup Exec System Recovery.

5. In the Reset fail count after text box, specify the number of days that the agent must run successfully before the fail count is reset to zero. When the fail count is reset to zero, the next failure triggers the action set for the first recovery attempt.
To run the agent correctly for several weeks between failures, specify a larger number.
6. Click OK

Viewing agent dependencies

The agent depends on other required services to run properly. If a system component is stopped or is not running properly, dependent services can be affected.
If the agent fails to start, check the agent dependencies. Check the dependencies to ensure they are installed and that their Startup type is not set to Disabled.
The top list box on the Dependencies tab displays the services that are required by the agent to run properly. The bottom list box does not have any services that need the agent to run properly.

Services required by the Backup Exec System Recovery agent to run properly:

Service Startup Type
Event Log Automatic
Logical Disk Manager Automatic
Remote Procedure Call (RPC) Automatic


To view agent dependencies

1. In the Services window under Name, click Backup Exec System Recovery
2. Click Action > Properties
3. Click Dependencies

 


Supplemental Materials

ValueV-281-3215-6038
Description

Error EC8F1796: An operation was interrupted because the service was stopped.



Legacy ID



294974


Article URL http://www.symantec.com/docs/TECH56167


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