'The RPC server is unavailable' occurs when attempting to review items in Compliance or Discovery Accelerator.

Article:TECH56285  |  Created: 2007-01-18  |  Updated: 2011-12-13  |  Article URL http://www.symantec.com/docs/TECH56285
Article Type
Technical Solution

Product(s)

Issue



'The RPC server is unavailable' occurs when attempting to review items in Compliance or Discovery Accelerator.


Error



Cannot Retrieve Item.
Report this error to your system administrator.
System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable.


Cause



When reviewing items in Compliance Accelerator (CA) or Discovery Accelerator (DA), item retrieval is processed via Remote Procedure Call (RPC) to the Enterprise Vault Directory server. If the RPC Resources become unavailable on the Enterprise Vault Directory server, the call fails:  'The RPC server is unavailable".
 

SYMPTOMS:

Application Event Log:
Event Type: Error
Event Source: EV Accelerator Service
Event ID: 42125
Description:
Error:
APP AS - Customer ID: 1 - An Error has occured when retrieving Item
SaveSetID: 123400000000000~200712140123450000~0~A57BDD3BB7F941DE84E2FC9777A4F35
VaultID: 1234567890D32B54C909AE0804A65AECC1110000kvs
Format: XML
sAttachmentID: 0
Description:
System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable.


Dtrace of AcceleratorService:

18:18:26.111 [3788] (AcceleratorService) <3852> EV-H {ACCELERATOREVENT.EN_US} Error:APP AS - Customer ID: 1 - An Error has occured when retrieving Item|SaveSetID: 123400000000000~200712140123450000~0~A57BDD3BB7F941DE84E2FC9777A4F35
|VaultID: 1234567890D32B54C909AE0804A65AECC1110000kvs|Format: XML|sAttachmentID: 0: System.Runtime.InteropServices.COMException (0x800706BA): The RPC server is unavailable.|  

Solution



 Restart the Enterprise Vault Directory Service




 

 


Supplemental Materials

Value42125
Description

An Error has occured when retrieving Item. The RPC server is unavailable



Legacy ID



295111


Article URL http://www.symantec.com/docs/TECH56285


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