Hotfix to address Etracks 932426 and 932446 - NetBackup (NBU) 6.0 and higher Snapshot backups or Backup Exec (BE) Remote Agent for Windows using the Storage Foundation for Windows (SFW) Volume snapshot copy service (VSS) snapshot provider fails [SFW 5.0].
| Article:TECH56286 | | | Created: 2007-01-18 | | | Updated: 2008-01-17 | | | Article URL http://www.symantec.com/docs/TECH56286 |
Problem
Hotfix to address Etracks 932426 and 932446 - NetBackup (NBU) 6.0 and higher Snapshot backups or Backup Exec (BE) Remote Agent for Windows using the Storage Foundation for Windows (SFW) Volume snapshot copy service (VSS) snapshot provider fails [SFW 5.0].
Solution
This problem is
caused by an Access Violation in VxCMD.dll. As a result, a backup job
that requires the use of the SFW VSS snapshot technology will fail. Some
examples of the Symantec backup applications that use this technology are the
NetBackup Advanced Client Backup/NetBackup Snapshot Client Backup and Alternate
Client Backup features.
In order to
successfully perform a snapshot backup using the SFW VSS method, you need to
apply the attached SFW 5.0 hotfix on all systems that such snapshot backups will
be performed.
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Specific
information concerning this Hotfix: Windows 2003, SFW 5.0, and NBU 6.0 and
higher or Backup Exec Remote Agent for Windows must be installed. Please make
sure to select the correct fix for your server.
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Attached is the
packaged file 932426_295112.exe.
1. Copy this
file to a temporary location and then double click on the file to begin the
extraction process.
2. Choose a
location to extract the files and click Extract.
3. After all
files have been extracted click OK on the "All files have been
extracted" notification prompt.
4. Review the
Readme.txt file for specific installation instructions.
--------------------------------
Installation
Procedure:
--------------------------------
1) Stop the
"Veritas Vss Provider" service.
2) Stop the
"Virtual Disk Service". (If a VDS error message, click OK and
proceed with rest of the steps below, as this error, although not expected, it
is not a concern. Symantec will address this issue in SFW/SFW-HA 5.0 RP1 and
higher versions.)
3) For BE, stop
the beremote service, "Backup Exec Remote Agent for Windows Systems"
because it will have the vxcmd.dll loaded.
4) Take a
backup of vxcmd.dll and vxvssprovider.exe present at this
location:
<Veritas_Home>\Veritas
Volume Manager 5.0
5) Place the
privates at the above location based on the version of Windows (32 or 64 bit)
running from the W2K3 or W2K3-64 folders.
6) Start the
services stopped above.
VXCMD.DLL -
5.0.2.298
VXVSSPROVIDER.EXE
- 5.0.31.297
Please Note:
This fix has not been fully tested. It is recommended the fix be evaluated in a
test environment before implementing it in your production environment. When the
fix is incorporated into a Storage Foundation for Windows maintenance release,
the resulting Hotfix or Service Pack must be installed as soon as possible.
VERITAS Technical Services will notify you when the maintenance release (Hotfix
or Service Pack) is available.
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Originating
case:Support Borne.
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Note: This
technote replaces technote 287296 and technote 293354
Attachments
|
|
| Source | ETrack |
| Value | 932426 |
| Description | U snapbacks were crashing due to an error in the Vss software provider(vxvssprovider). Fix. |
| Source | ETrack |
| Value | 932446 |
| Description | U snapbacks were crashing due to an error in the Vss software provider(vxvssprovider). Fix. |
| Source | ETrack |
| Value | 960668 |
| Description | U snapbacks were crashing due to an error in the Vss software provider(vxvssprovider). Fix. |
Legacy ID
295112
Article URL http://www.symantec.com/docs/TECH56286
Terms of use for this information are found in Legal Notices
Thank you.