After installing Backup Exec System Recovery (BESR) 7.0 and rebooting the system, a blue screen will occur on the boot up with the Stop Error: 0x0000007F. The system then automatically reboots. Once it restarts the second time, it will boot up properly. The next time the system is rebooted the bluescreen issue will occur once again.

Article:TECH56309  |  Created: 2007-01-19  |  Updated: 2009-01-07  |  Article URL http://www.symantec.com/docs/TECH56309
Article Type
Technical Solution

Product(s)

Environment

Issue



After installing Backup Exec System Recovery (BESR) 7.0 and rebooting the system, a blue screen will occur on the boot up with the Stop Error: 0x0000007F. The system then automatically reboots. Once it restarts the second time, it will boot up properly. The next time the system is rebooted the bluescreen issue will occur once again.

Error



System blue screens with Stop Error: 0x0000007F when Backup Exec System Recovery (BESR) is installed

Solution




To resolve this issue, reinstall BESR 7.0 using the procedures listed below:

Uninstalling BESR

1. Use Add\Remove Programs to uninstall BESR 7.x
2. Download and run the attached BESR7_Uninstall_295140.bat file to ensure that BESR 7.x is completely uninstalled.

To stop all nonessential services that might interfere with the installation of BESR 7.x:

1. Load "MSCONFIG" from the command line (Start, Run, MSCONFIG).
2. Click on the "Services" tab.
3. Select "Hide All Microsoft Services".
4. Select "Disable All".
5. Reboot


Reinstall BESR 7.x:

1. Reinstall Microsoft .Net 2.0.
2. Install Backup Exec System Recovery 7.x.
3. Reboot


To enable all the services once again:

1. Load "MSCONFIG" from the command line
2. Click on the "Services" tab
3. Uncheck "Hide All Microsoft Services"
4. Select "Enable All"
5. Reboot


Attachments

BESR7_Uninstall_295140.bat (31 kBytes)

Legacy ID



295140


Article URL http://www.symantec.com/docs/TECH56309


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