Event 375 - System out of memory export Compliance Accelerator or Discovery Accelerator

Article:TECH56447  |  Created: 2009-01-01  |  Updated: 2013-08-22  |  Article URL http://www.symantec.com/docs/TECH56447
Article Type
Technical Solution


Issue



Application down with 'system.out.of.memory exception' error received by Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) export operations

Overview:
Enterprise Vault (EV) Compliance Accelerator (CA) and Discovery Accelerator (DA) export operations can fail on specific messages with the error shown above.  Low memory resources can be a result from lack of disk space, memory leaks, or several concurrent running programs.

Error



In the event log, the following error will be seen:

Event Type: Error
Event Source: EV Accelerator Service
Event Category: None
Event ID: 375
Description:
APP AT - Customer ID: 2 - An Error has occurred when retrieving System.
OutOfMemoryException: Insufficient memory to continue the execution of the program


Solution



1. Log onto the EV server running the EV Storage Service and the CA/DA server as the Vault Service Account (VSA)
2. Open Task Manager
3. Sort the Processes by memory usage, with the largest memory usage on top
4. Review the processes using the most memory for any process that may have a known memory leak
5. Stop any application that the check in Step 4 reveals to have a memory leak
6. Navigate to Control Panel | System | Advanced | Environmental Variables | Edit User variables for VSA
7. Move the VSA TEMP and TMP folders to a local hard drive with over 40 gig available free space
8. Restart the server to complete the change in the folders' locations
9. Change the export folder path to a larger drive per TECH67524 in the Related Documents section below

Supplemental Materials

SourceEvent ID
Value375
Description

APP AT - Customer ID: 2 - An Error has occured when retrieving Item ... System.OutOfMemoryException: Insufficient memory to continue the execution of the program



Legacy ID



295309


Article URL http://www.symantec.com/docs/TECH56447


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