After a successful restore of an Exchange 2003 or Exchange 2007 mailbox using Granular Restore Technology (GRT), plain text format emails are restored, but with only the first character in the body of the message

Article:TECH56988  |  Created: 2009-01-23  |  Updated: 2012-03-19  |  Article URL http://www.symantec.com/docs/TECH56988
Article Type
Technical Solution

Product(s)

Environment

Issue



After a successful restore of an Exchange 2003 or Exchange 2007 mailbox using Granular Restore Technology (GRT), plain text format emails are restored, but with only the first character in the body of the message


Cause



  This issue has been observed with plain text messages only. All other email formats will restore correctly. 


Solution



 
Workaround:
If the recovery of a plain text message is needed, a Recovery Storage Group can be created, and the message can be retrieved using the Exmerge utility (Exchange 2003 or 2007 Server) or Exchange management tools (Exchange 2007 Server). See related documents for instructions on how to use Recovery Storage Groups with Backup Exec.
 
Permanent Resolution:
This issue has now been fixed by way of a hotfix in Backup Exec 12.0. Please refer the Related Documents section for more information.

 

Supplemental Materials

SourceETrack
Value1201042
Description

Exch03: Plain text messages restore with only 1st character in the body



Legacy ID



296583


Article URL http://www.symantec.com/docs/TECH56988


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