Enterprise Vault icons/buttons are not visible on the Outlook toolbar

Article:TECH57070

Created: 2008-01-25

Updated: 2010-01-21

Article URL http://www.symantec.com/docs/TECH57070

Article Type
Technical Solution

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Problem

Enterprise Vault icons/buttons are not visible on the Outlook toolbar

Solution

There are multiple reasons why this could occur. Perform the following steps below.

1. Confirm the Mailbox is enabled for archiving.

2. The icons may be hidden via the Mailbox Policy settings.

a. Within the Properties of the Mailbox Policy, click the Advanced tab.

b. Select Outlook in the drop down.

c. Confirm the button in question is set to Show on the toolbar.

3. Run the ResetEVClient utility. See article 293258 in the Related Document section.

4. Delete the Outlook profile on the client computer in question and re-create.