ARCHDVS files from collections filled drive preventing completion of export

Article:TECH57098  |  Created: 2008-01-26  |  Updated: 2009-01-18  |  Article URL http://www.symantec.com/docs/TECH57098
Article Type
Technical Solution

Product(s)

Environment

Issue



ARCHDVS files from collections filled drive preventing completion of export

Error



Failed to retrieve: The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT))

Solution



Overview:
When Enterprise Vault (EV) is configured to use NTFS collections, and a retrieval request is made, the message is extracted from a CAB and an ARCHDVS file is created. During a production of a relatively large size, the number of ARCHDVS files could fill up remaining space on a drive especially when that drive is already close to capacity. It is recommended to confirm sufficient disk space is available when performing a large production to avoid the issue.

Also, in some circumstances, an existing ARCHDVS file can cause the export process to throw the error message above if that file cannot be properly accessed by the export process.

Solutions:
Manually run collections to force the ARCHDVS file deletion by performing the following steps:

1. Open the Vault Administration Console and expand Vault Stores.

2. Highlight the vault store where the data is stored and on the right pane, double-click the correct partition.

3. Select the Collections tab and choose Run Now.

4. Manually delete all ARCHDVS files on drive.



Legacy ID



297078


Article URL http://www.symantec.com/docs/TECH57098


Terms of use for this information are found in Legal Notices