SharePoint 2007 backup failure 0xe000031a - Unable to query the team database metadata. Shared Service Provider name containing a space will cause backup failure with metadata errors.

Article:TECH57124  |  Created: 2008-01-28  |  Updated: 2013-09-30  |  Article URL http://www.symantec.com/docs/TECH57124
Article Type
Technical Solution


Issue



There are many causes to the error 0xe000031a.  To determine the root cause, the failing job must be debugged.  

How to debug SharePoint jobs: http://www.symantec.com/docs/TECH37467


Error



     Job log:
 
Backup- Shared Services1\Services-DB 1 (SERSQL\SharePoint07_SharedServices1_DB) Error: Unable to query the Team database meta-data.  
 
Backup- Shared Search Index\Search-DB 1 (SERSQL\SharePoint07_SharedServices1_Search_DB) Error: Unable to query the Team database meta-data
 
0xe000031a - Unable to query the team database metadata.  
 
      From the SPSWrapper log: 
 
Error in BackupSSP - running stsadm -o enumssp command ::Error 
Error in BackupSSP
 

 


Environment



 A Sharepoint farm with a Shared Service Provider name containing a space will cause backup failure with metadata errors.


Cause



With a Microsoft Office Sharepoint Server (MOSS) farm containing a Shared Service Provider (SSP) name that contains a space, a backup job of Sharepoint resources will fail with the errors 
 

An example of the cause of this error is shown below.  In order to view whether this issue is present in a MOSS environment, go to the 'Shared Services Administration' page of the MOSS Central Administration site.  In this illustration, the default SSP 'SharedServices1' has been renamed to 'Shared Services1' which will cause the subject issue of this Technote.  See Figure 1.
 
 
Figure 1
 
  
 

 

Solution



 
Workaround:
 
To eliminate the backup job failures, any SSP selected for backup should not contain any spaces in its name.  Consult Microsoft documentation on creating or modifying the properties of an SSP.
 

 
Permanent Resolution:
 
This issue is resolved with Hotfix 302982 for Backup Exec 12.0 

Supplemental Materials

SourceETrack
Value1190436
Description

MOSS: A MOSS farm with an SSP name containing a space will cause backup failure with meta data errors.


SourceUMI
ValueV-79-57344-794
Description

Unable to query the team database metadata.


SourceError Code
Value0xe000031a
Description

 Unable to query the team database metadata.



Legacy ID



297111


Article URL http://www.symantec.com/docs/TECH57124


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