How to generate a VxGather with VERITAS Replication Exec (VRE).
| Article:TECH57149 | | | Created: 2008-01-29 | | | Updated: 2009-01-30 | | | Article URL http://www.symantec.com/docs/TECH57149 |
Problem
How to generate a VxGather with VERITAS Replication Exec (VRE).
Solution
VxGather is
used to provide Symantec Technical Support with important troubleshooting
information.
NOTE: Should
the technical problem NOT involve a particular VRE job, proceed
directly to the "Running VxGather" section below.
The following
procedure creates the VRE job's Pair Log which will then be included in the
upload:
In the VRE
Admin Console's "Jobs" tab, double-click the errant job name and select the
"Report Names of Files Synchronized by Pairs of this Job" option. Click "OK",
then restart the job until the error/failure recurs. Right-click the job name
and choose "Monitor Job" --> "View Pair Log" --> "Show all log entries"
--> "OK" (Figure 1).
Figure
1
The file
"VRE_RepPairLog.txt" opens in Notepad and is automatically saved
to
C:\Program Files\VERITAS\Replication Exec\Logs. Close
Notepad.
Running
VxGather:
Click the
"Download Now" link at the bottom of this page and save the file to a
Temp folder on each of the VRE Source and Target Servers:
1) Change the
downloaded filename to "Vxgather_297143.zip"
2) Extract the
file's contents and rename "Vxgather.tmp" to "Vxgather.exe"
3) Double-click
"Vxgather.exe"
4) In the top
right-hand corner of the resultant screen, click "Browse"
5) Choose
Desktop or a Temp folder as the "Output root directory" path
6) Enter the
Symantec Technical Support Case ID number in the "Case number" field
7) Click the
"Gather" button (Figure 2)
Figure
2
8) Click "Yes"
to run multiple executables
9) Upon
completion, click "Send Results via FTP" (Figure 3)
Figure
3
Repeat the
"Running VxGather" procedure on each relevant VRE Server and notify Symantec
Technical Support when complete.
Attachments
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Legacy ID
297143
Article URL http://www.symantec.com/docs/TECH57149
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Thank you.