GENERAL ERROR: NetBackup Device Manager will not stay running "Failed to validate this host with the EMM Server"

Article:TECH57536  |  Created: 2008-01-12  |  Updated: 2010-01-09  |  Article URL http://www.symantec.com/docs/TECH57536
Article Type
Technical Solution


Environment

Issue



GENERAL ERROR: NetBackup Device Manager will not stay running "Failed to validate this host with the EMM Server"

Solution



ISSUE:
NetBackup Device Manager will not stay running "Failed to validate this host with the EMM Server"

ERROR CODE/MESSAGE:
Failed to validate this host with the EMM Server

ENVIRONMENT/CONDITIONS:
NetBackup 6.0 MP4 Application Cluster Configuration where NetBackup Device Manager Service will not stay running.

EVIDENCE:
Application Event Logs:
Failed to validate this host with the EMM Server
LTID logs:
10:08:25.907 [8008.6584] InitLtid: connected to EMM server
10:08:25.907 [8008.6584] mm_getnodename: (0) hostname nbucluster1(from cached_hostname)
10:08:25.938 [8008.6584] emmlib_GetHost: (0) QueryMachine failed, emmError = 2000000, nbError = 0
10:08:25.954 [8008.6584] AddAndVerifyHost: The EMM server could not find this machine.
10:08:25.985 [8008.6584] emmlib_AddNewHost: (0) CreateMachine failed, emmError = 2001046, nbError = 0
10:08:25.985 [8008.6584] AddAndVerifyHost: Failed to add this host to the datbase. EMM error code = 2001046
10:08:25.985 [8008.6584] AddAndVerifyHost: (-) Translating EMM_ERROR_MachineAlreadyExist(2001046) to 136 in the Media context
10:08:25.985 [8008.6584] logstderrmsg: Failed to validate this host with the EMM server
10:08:26.001 [8008.6584] emmlib_UpdateMachineState: (0) updateMachineState failed, Error
10:08:26.001 [8008.6584] TermLtid: (-) Translating EMM_ERROR_MachineNotExist(2000000) to 328 in the device management context
10:08:26.001 [8008.6584] TermLtid: Could not update machine state, error code = 328

SOLUTION/WORKAROUND:
Review the vm.conf file on the media server experiencing this issue. Verify that only the media server node name is listed.  For example:
MM_SERVER_NAME = nbumedia1

Remove any other name from the vm.conf file.  Also verify that the Master Server is at the top of the server list on the media server.


Legacy ID



297657


Article URL http://www.symantec.com/docs/TECH57536


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