GENERAL ERROR: NetBackup Device Manager will not stay running "Failed to validate this host with the EMM Server"
| Article:TECH57536 | | | Created: 2008-01-12 | | | Updated: 2010-01-09 | | | Article URL http://www.symantec.com/docs/TECH57536 |
Problem
GENERAL ERROR: NetBackup Device Manager will not stay running "Failed to validate this host with the EMM Server"
Solution
ISSUE:
NetBackup
Device Manager will not stay running "Failed to validate this host with the EMM
Server"
ERROR
CODE/MESSAGE:
Failed to
validate this host with the EMM Server
ENVIRONMENT/CONDITIONS:
NetBackup
6.0 MP4 Application Cluster Configuration where NetBackup Device Manager Service
will not stay running.
EVIDENCE:
Application
Event Logs:
Failed to
validate this host with the EMM Server
LTID
logs:
10:08:25.907
[8008.6584] InitLtid: connected to EMM server
10:08:25.907
[8008.6584] mm_getnodename: (0) hostname nbucluster1(from cached_hostname)
10:08:25.938
[8008.6584] emmlib_GetHost: (0) QueryMachine failed, emmError = 2000000, nbError
= 0
10:08:25.954
[8008.6584] AddAndVerifyHost: The EMM server could not find this
machine.
10:08:25.985
[8008.6584] emmlib_AddNewHost: (0) CreateMachine failed, emmError = 2001046,
nbError = 0
10:08:25.985
[8008.6584] AddAndVerifyHost: Failed to add this host to the datbase. EMM error
code = 2001046
10:08:25.985
[8008.6584] AddAndVerifyHost: (-) Translating
EMM_ERROR_MachineAlreadyExist(2001046) to 136 in the Media context
10:08:25.985
[8008.6584] logstderrmsg: Failed to validate this host with the EMM
server
10:08:26.001
[8008.6584] emmlib_UpdateMachineState: (0) updateMachineState failed, Error
10:08:26.001
[8008.6584] TermLtid: (-) Translating EMM_ERROR_MachineNotExist(2000000) to 328
in the device management context
10:08:26.001
[8008.6584] TermLtid: Could not update machine state, error code = 328
SOLUTION/WORKAROUND:
Review the
vm.conf file on the media server experiencing this issue. Verify that only the
media server node name is listed. For example:
MM_SERVER_NAME
= nbumedia1
Remove any
other name from the vm.conf file. Also verify that the Master Server is at
the top of the server list on the media server.
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Legacy ID
297657
Article URL http://www.symantec.com/docs/TECH57536
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Thank you.