When running a backup using Backup Exec System Recovery you receive Error EC8F17B7: Cannot create recovery points for job

Article:TECH57808  |  Created: 2008-01-19  |  Updated: 2012-08-21  |  Article URL http://www.symantec.com/docs/TECH57808
Article Type
Technical Solution

Product(s)

Problem



When running a backup using Backup Exec System Recovery you receive Error EC8F17B7: Cannot create recovery points for job


Error



Error EC8F17B7: Cannot create recovery points for job: Recovery point of . Error E7B70001: Win32/Win64 API DeviceIoControl(IOCTL_SNAP_VOLUME_EX) failed. Error EBAB03F1: Insufficient system resources exist to complete the requested service


Cause



This error is typically seen when running a backup using Backup Exec System Recovery (BESR) when there is insufficient resources to create a snapshot.


Solution



  • Reboot machine and attempt to rerun backup.
  • Split the  job if multiple drives exist. Creating a separate backup job for each partition.  Note: This is not recommended when backing up Microsoft Exchange or SQL servers if the databases and logs stored on different drives.
  • Change the scheduled time of backup so no conflicting application is running during that time.  If this fails, perform a clean boot and rerun the backup.  More information on performing clean boot:    http://support.microsoft.com/kb/310353  
  • Increase physical memory.
  • Increase Windows swap file size and reboot.

If the above Steps did not Fix the Issue then Run Disk De-Frag (Run De-Frag more than twice Just in case if the Disk is heavily Fragmented) on all the Drive Present and Run Check Disk with switch /f and /r.


Supplemental Materials

SourceError Code
ValueE7B70001
Description

Win32/Win64 API DeviceIoControl(IOCTL_SNAP_VOLUME_EX) failed


SourceError Code
ValueEC8F17B7
Description

Cannot create recovery point for job


SourceError Code
ValueEBAB03F1
Description

Insufficient system resources exist to complete the requested service


SourceUMI
ValueV-281-3215-6071
Description

Cannot create recovery points for job


SourceUMI
ValueV-281-1975-1
Description

Win32/Win64 API DeviceIoControl(IOCTL_SNAP_VOLUME_EX) failed


SourceUMI
ValueV-281-2987-1009
Description

Insufficient system resources exist to complete the requested service



Legacy ID



298930


Article URL http://www.symantec.com/docs/TECH57808


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