How to change the DLO (Desktop and Laptop Option) Network User Data Folder [NUDF] Storage Location on a NAS Device with Emulated OS, which is not supported according to Symantec's SCL/HCL

Article:TECH57826  |  Created: 2008-01-20  |  Updated: 2012-01-05  |  Article URL http://www.symantec.com/docs/TECH57826
Article Type
Technical Solution

Product(s)

Issue



How to change the DLO Network User Data Folder [NUDF] Storage Location on a NAS Device with Emulated OS, which is not supported according to Symantec's SCL/HCL


Solution



NAS/SAK NAS devices must have a Windows Operating System or have a drive letter assigned to be used as a DLO Storage Location.
 
 

 

By design, DLO NUDF Storage Location cannot be created on a NAS Box which doesn't have a drive letter.  This configuration has also not been tested and is not currently supported by Symantec.

NAS Box without a drive letter as a Storage location for the users could be used. User's data could still be effectively/efficiently backed up and restored from these non-supported NAS Boxes per the following:

NOTE:

This NAS device will not be listed as a Storage Location on the DLO Setup Console under Storage Locations.
 
1. Make sure Shared folder is created on the NAS Box. 
2. Create the User account with Local Administrator rights on the NAS Box [Ideally: BE Service Account] (Figure 1)

Figure 1
  
 
3. From DLO console:
Go to Setup Tab => Select Users Folder => Right Click on the User to move to the NAS Box => Select Move Network User Data Folder. (Figure 2)
 
Figure2
 
4. On the next screen confirm the User name.
Select Second Radio Button => "Move the Contents of the user data folder to an alternate location". (Figure 3)

Figure 3
  

    5. Click Browse to select the Path [NAS without Drive letter] (Figure 4) 
Figure 4
 
  

     6. In regular Movement we get the path as \\Server name\Folder\%USERDOMAIN%\%USERNAME%
         However in this case we cannot get the %USERDOMAIN% and %USERNAME% we have to manually type the user name Example: jquinn

     7. Start the Movement by clicking on the Start button above.

     8. Now the user will be moved. Backups and restores will normally work without any issues.

     NOTE: This is a manual process and  will have to be performed for every user as the NAS device which does not have a drive letter or a Windows OS.


 

 




Legacy ID



298956


Article URL http://www.symantec.com/docs/TECH57826


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