Backup Exec 12.0 for Windows Servers revision 1364 Hotfix 300699: Database backups of SQL, Exchange, SPPS, DB2, SAP, and Oracle complete successfully, but no data is backed up if the Backup method for files is set to "Working set - Last accessed in x days"

Article:TECH58143  |  Created: 2009-01-06  |  Updated: 2012-01-27  |  Article URL http://www.symantec.com/docs/TECH58143
Article Type
Technical Solution


Issue



Backup Exec 12.0 for Windows Servers revision 1364 Hotfix 300699: Database backups of SQL, Exchange, SPPS, DB2, SAP, and Oracle complete successfully, but no data is backed up if the Backup method for files is set to "Working set - Last accessed in x days"


Solution



Summary
This hotfix contains a critical fix for the Backup Exec Exchange agent, Backup Exec SQL agent, Backup Exec Lotus Notes agent, Backup Exec DB2 agent, Backup Exec SharePoint Portal Server agent.

Affected versions
Backup Exec 12.0 revision 1364 32bit Media Servers
Backup Exec 12.0 revision 1364 x64bit Media Servers
Backup Exec 12.0 revision 1364 32bit Remote Agents
Backup Exec 12.0 revision 1364 x64bit Remote Agents

Prerequisites
There are no prerequisites for this hotfix.

This hotfix has been included in Service Pack 1 for Backup Exec 12.0
For 32bit Media Servers:    www.symantec.com/docs/TECH59691
For x64bit Media Servers:  www.symantec.com/docs/TECH59692

Issue(s) resolved by this hotfix
- When a database is selected in the job, and the backup method for the file system is set to Working Set, the databases will not get backed up.  (For more details, please refer to this document:  www.symantec.com/docs/TECH58342

Installation Guide
This installation guide contains general information for installing Backup Exec product updates  as well as special instructions for configurations including CPS, Remote Agents, Clustered Backup Exec, Shared Storage (SSO) installations, Central Admin Servers (CASO) installations, and SAP/R3 Oracle Agents.    
www.symantec.com/docs/TECH58186

Uninstalling this hotfix
This hotfix can be uninstalled but will require the Backup Exec installation media during the uninstall.  For steps on how to uninstall a Backup Exec hotfix, refer to this TechNote  www.symantec.com/docs/TECH58187 .

File Information
The date and times listed below are in Coordinated Universal Time (UTC).  When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Backup Exec 32bit media servers
Under "C:\Program Files\Symantec\Backup Exec\" (By default)
 
File Name File Version File Size Date Time
BEBSDU.DLL 12.0.1364.109 243,016 2/29/2008 20:47:47


Backup Exec x64bit media servers
Under "C:\Program Files\Symantec\Backup Exec\" (By default)
 
File Name File Version File Size Date Time
BEBSDU.DLL 12.0.1364.109 260,424 2/29/2008 20:43:16


Backup Exec 32bit remote agents
Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)
 
File Name File Version File Size Date Time
BEBSDU.DLL 12.0.1364.109 243,016 2/29/2008 20:47:47


Backup Exec x64bit remote agents
Under "C:\Program Files\Symantec\Backup Exec\RAWS" (By default)
 
File Name File Version File Size Date Time
BEBSDU.DLL 12.0.1364.109 260,424 2/29/2008 20:43:16

 




Legacy ID



300699


Article URL http://www.symantec.com/docs/TECH58143


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