A failure occurred querying the Writer status" occurs while backing up the System State on a Windows 2008 Domain Controller if Backup Exec for Windows Server and Backup Exec System Recovery (BESR) are installed on the same machine

Article:TECH58258  |  Created: 2008-01-06  |  Updated: 2013-05-10  |  Article URL http://www.symantec.com/docs/TECH58258
Article Type
Technical Solution

Product(s)

Environment

Issue



A failure occurred querying the Writer status" occurs while backing up the System State on a Windows 2008 Domain Controller if Backup Exec for Windows Server and Backup Exec System Recovery (BESR) are installed on the same machine


Error



AOFO: Initialization failure on: "\\SERVER\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.
Check the Windows Event Viewer for details.

A backup job reports the following error (Figure 1) in the job log when backing up the System State of a Windows 2008 domain controller:

Figure 1

 


Cause




The Active Directory writer fails during the snapshot creation. This issue can occur when Backup Exec for Windows Servers and Backup Exec System Recovery (BESR) are installed on the same system


Solution




 

Workaround:

To work around the issue, edit the "Advanced Open File" Settings for the backup job as follows:
 
1. On the Backup Job Properties > Advanced Open File select Use Advanced Open File Option.
 
2. Select Microsoft Volume Shadow Copy Service (Windows 2003 and later) under "Open file configuration".
 
3. Select System - Use Microsoft Software Shadow Copy Provider under "Snapshot provider". (Figure 2)
 
Figure 2
 
 
 
4. Run the backup job again.
 

 
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
 
This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see  www.symantec.com
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
 

Supplemental Materials

Value0xe000fed1
Description

A failure occurred querying the Writer status.


Value1197632
Description

AOFO - "An error occurred querying the writer status" when backing up win 2008 system state.



Legacy ID



300903


Article URL http://www.symantec.com/docs/TECH58258


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