Redirected restores of NetWare data fails with the error "0xe000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly."

Article:TECH58507  |  Created: 2008-01-17  |  Updated: 2014-05-14  |  Article URL http://www.symantec.com/docs/TECH58507
Article Type
Technical Solution

Product(s)

Subject

Issue



Redirected restores of NetWare data fails with the error "0xe000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly."

 


Error



Final error: 0xe000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly.

The following is seen in the SGMon log:

bengine: [3668] 03/13/08 10:41:47 NDMPEngine::SetupNDMPConnection(): Using Default Account for proxy Authentication
beserver: [3368] 03/13/08 10:41:47 -1 Client requested key.
beserver: [3540] 03/13/08 10:41:47 -1 Client 'SATURN' connected('','domain name\administrator'): 0x74e0f70
beserver: [0700] 03/13/08 10:41:48 17 CJobManagerBO::Query QUERY_JOBSETUP_MONITOR
beremote: [4092] 03/13/08 10:41:48 LogonUser failed: Error de inicio de sesión: nombre de usuario desconocido o contraseña incorrecta.
beremote: [4092] 03/13/08 10:41:48 LogonUser failed for user: SATURN\Administrator
bengine: [3668] 03/13/08 10:41:48 ERROR: 4 Error: Connection has not been authorized
beserver: [3368] 03/13/08 10:41:48 -1 Client 'SATURN' Disconnected:0x74e0f70

 
 


Cause



This can occur if the local administrator account on the media server is not set as the System Logon Account and the Default account.

 


Solution



In Backup Exec Administrator console go to Network >> Logon Accounts and ensure that the local administrator account is set as both the System Logon Account and the Default account.
 

Supplemental Materials

SourceError Code
Value0xe000fe29
Description

                           

Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly.

 

 



Legacy ID



301290


Article URL http://www.symantec.com/docs/TECH58507


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