Exchange mailbox restore from a GRT enabled backup set on tape may fails with the error "The media identifier does not represent a valid medium"

Article:TECH58619  |  Created: 2008-01-19  |  Updated: 2014-05-13  |  Article URL http://www.symantec.com/docs/TECH58619
Article Type
Technical Solution

Product(s)

Issue



An Exchange mailbox restore from a tape backup set fails with the folloring error

 


Error



Error : 10cc - The media identifier does not represent a valid medium.

For additional information regarding this error refer to link V-79-0-4300

 


Cause



The above error is likely to occur if the media containing the backup set shows a question mark against its media label. 

In the Devices tab of Backup Exec console, properties of the tape drive in question will show an incorrect media type listed. 

 


Solution



  1. Disable and delete the device from the Backup Exec console.
     
  2. Reinstall the device drivers for the device and reboot server.  

    Note: Symantec recommend using the latest Symantec Device Drivers rather than manufacturer's own drivers.  Click on Download Backup Exec Device Driver Installer and select your Product Version from the drop down.

  3. Upon reboot make sure that the device properties list the media type correctly. If it shows correctly proceed to run the restore.
     
  4. If device still fails to display the media type contact the hardware vendor.  

 


Supplemental Materials

SourceUMI
ValueV-79-0-4300
Description

The media identifier does not represent a valid medium


SourceError Code
Value0x10cc
Description

The media identifier does not represent a valid medium



Legacy ID



301433


Article URL http://www.symantec.com/docs/TECH58619


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