How to capture a Dtrace of a PST Migration issue with Enterprise Vault for Microsoft Exchange

Article:TECH58823  |  Created: 2009-01-04  |  Updated: 2009-01-04  |  Article URL http://www.symantec.com/docs/TECH58823
Article Type
Technical Solution

Product(s)

Environment

Issue



How to capture a Dtrace of a PST Migration issue with Enterprise Vault for Microsoft Exchange

Solution





For Enterprise Vault 7.x or 2007 and 8.x:


1. Open the Vault Administration Console and select the relevant Enterprise Vault server

2. Go to the Tools menu and enable the Advanced Features menu item

 

3. A new container called Traces should now appear in the Enterprise Vault Servers container, beneath the Enterprise Vault server that your selected. Right-click the Traces container and select New -> Trace...

 

4. Click Next on the first page.

5. Choose Migration issues from the drop down list and then choose Next.

6. Put in a title for this Dtrace and then choose Next.

7. Increase the running time to allow time for you to capture this issue in the trace. Make a note of the log file location and then choose Next.

8. Choose Run Now to begin the Dtrace

 


For Enterprise Vault 6.x (also 7.x, 2007 and 8.x if you wish to use the command line):

On the Enterprise Vault server that the user is trying to perform a migration to:

   i)   Open a cmd prompt and cd into the <installpath>\Enterprise Vault directory
   ii)  Type the following (note <return> signifies that you need to press the carriage Return key):

       dtrace <return>
       view <return>

       Note down the process numbers of EVPM, MigratorServer, PSTCollectorTask, PSTLocatorTask, PSTMigrator and PSTMigratorTask and then type:

   set <process number of EVPM> v <return>
set <process number of MigratorServer> v <return>
set <process number of PSTCollectorTask> v <return>
set <process number of PSTLocatorTask> v <return>
set <process number of PSTMigrator> v <return>
set <process number of PSTMigratorTask> v <return>

log <return>

       Accept the log file name <return> OR type in an alternative <return>
       Note down the location of the dtrace.log file <return>



Note:   When the problem has been reproduced, you may stop the Dtrace by typing:

log <return>



Legacy ID



301768


Article URL http://www.symantec.com/docs/TECH58823


Terms of use for this information are found in Legal Notices