MySymantec Support Portal is a Web-based utility that allows technical support requestors to create new cases, as well as view and comment on their cases.

MySymantec provides the following advantages:

• You will be able to create a new case, avoiding the initial phone call to create the case.
• It allows you to see what action is being taken on your cases at any time.
• You can read what support engineers have logged for your cases as well as review resolutions for your prior cases back to November 2012.
• You can comment on your case and attach information directly and avoid having to call or locate the most recent email.

The overall result is that you have a convenient, readily available way to interact with Symantec Technical Support.

This document shows the steps for creating cases in MySymantec:

1. Visit the page at  www.mysymantec.com and Log into your SymAccount.

2. From the Support tab, click Create Case to open a new case.

Note: If you have not yet had support portal access enabled, you may see a one-time registration / submission case submission form rather than the screen illustrated below.

3. Select Technical and then start typing in the product name field; product selections will auto populate as you type. Select your product.

Note: Type the product name and not abbreviations. For instance, “Backup Exec” instead of “BE for Windows”. 

5. Review troubleshooting options that may resolve your issue. After reviewing the options, choose either "I’ve found an answer!" or "I still need help!"

9. From the case detail page you have many options to manage your case.