Scheduling backups using the "Edit Schedule Details" Option causes Backup Exec for Windows Servers (BEWS) or Backup Exec 2010 (BE 2010) to hang or freeze

Article:TECH59033  |  Created: 2008-01-27  |  Updated: 2011-09-16  |  Article URL http://www.symantec.com/docs/TECH59033
Article Type
Technical Solution

Product(s)

Environment

Issue



Scheduling backups using the "Edit Schedule Details" Option causes Backup Exec for Windows Servers (BEWS) or Backup Exec 2010 (BE 2010) to hang or freeze


Error



External component has thrown an exception. Stack Trace at BackupExec.UI.BEdlgs.JobListShowProperties(Guid guid)
at BackupExec.UI.Data.JobInst.OnProperties(Command command)


Cause




This issue occurs because the Backup Exec Calendar Controller DLL (Dynamic Link Library) PVCALENDAR.OCX (a type of Active X Control) does not get registered properly by the system.


Solution




When the backup job is submitted to run according to a schedule with the "Edit Schedule Details" Option, it hangs or freezes the BEWS Application.  The following popup may also come up on the screen. (Figure 1)

Figure 1
 


Normal backups that are submitted to run now or run as per a one time schedule do not hang or freeze.





Resolution:

 
Register the Backup Exec Calendar Controller DLL PVCALENDAR.OCX manually per the following steps:
 

 
1. Go to a Command Prompt on the media server (Start-->Run-->cmd).
 

 
2. Change the path to C:\Program Files\Symantec\Backup Exec.  Type in the following and then press enter:
 
regsvr32 pvcalendar.ocx
 

 
Note:  A popup message should be returned indicating the file was registered successfully.
 

 
3. Restart the Backup Exec Services.  The backups should now schedule without any issues using the "Edit Schedule Details" Option.
 

 


 

Supplemental Materials

Value1127513
Description

While creating a policy if the option edit schedule details is clicked in the template BEWS console hangs



Legacy ID



302050


Article URL http://www.symantec.com/docs/TECH59033


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