The installation of Backup Exec System Recovery hangs and never completes

Article:TECH59157  |  Created: 2009-01-11  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/TECH59157
Article Type
Technical Solution


Issue



The installation of Backup Exec System Recovery hangs and never completes


Solution



To confirm this is the same issue as described in this technote, perform the following:

1. Press CTRL + ALT + DELETE while the installation is hanging and click on Task Manager
2. On the Processes tab, msiexec.exe is displayed in addition to installx86.exe.
3. SymDrvInstall.log located in %allusersprofile%\Application Data\Symantec\Backup Exec System Recovery\Logs\  will show an incomplete installation with the last two lines similar to the following:
LOG Event 1, Installing INF file "C:\WINDOWS\system32\DRVSTORE\Symsnap_EEBF84E42DE31BAE624AE041908405959C64D078\Symsnap.inf" of Type 5. Wed Feb 27 11:54:55 2008
LOG Event 1, installing class filter 'C:\WINDOWS\system32\DRVSTORE\Symsnap_EEBF84E42DE31BAE624AE041908405959C64D078\Symsnap.inf' Wed Feb 27 11:54:55 2008

NOTE: The log stops at Symsnap.inf instead of continuing to the other drivers that are normally installed

This issue is the result of restrictive policies on the server for the installation of unsigned drivers and unsigned non-drivers.  To workaround this issue, the following steps should be performed:

Windows 2000 Server:
1.  Browse to Start > Programs > Administrative Tools and click on Domain Controller Security Policy
2.  Browse to Local Policies > Security Options
3.  Change the value of "Unsigned driver installation behavior" to Silent
4.  Change the value of "Unsigned non-driver installation behavior" to Silent

Windows Server 2003:
1.  Browse to Start > Programs > Administrative Tools and click on Domain Controller Security Policy
2.  Browse to Local Policies > Security Options
3.  Change the value of  "Devices: Unsigned Driver Installation Behavior" to Silent
4.  Open REGEDIT.EXE from Start > Run...
5.  Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Non-Driver Signing\
6.  Modify the "Policy" value to be 00

Once a Group Policy Object (GPO) has been modified, the administrator should replicate the change to the domain per the following Microsoft articles:
 http://support.microsoft.com/kb/227448
 http://technet2.microsoft.com/windowsserver/en/library/6880fef3-76b7-4eb3-b993-fa00799615851033.mspx?mfr=true

After making these changes, restart the Backup Exec System Recovery installation.


Symantec has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.
 
Symantec currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. VERITAS' plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
 



Legacy ID



302194


Article URL http://www.symantec.com/docs/TECH59157


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