GENERAL ERROR: Automated Cartridge System (ACS) drives are in an AVR status.
| Article:TECH59332 | | | Created: 2008-01-06 | | | Updated: 2009-01-18 | | | Article URL http://www.symantec.com/docs/TECH59332 |
Problem
GENERAL ERROR: Automated Cartridge System (ACS) drives are in an AVR status.
Solution
Overview:
Automated Cartridge System (ACS) drives are in AVR status. A firewall exists between the ACSLS host and the media server on which the drives are configured.
Troubleshooting:
1. Collect the following logs to troubleshoot the issue.
Automated Cartridge System (ACS) drives are in AVR status. A firewall exists between the ACSLS host and the media server on which the drives are configured.
Troubleshooting:
1. Collect the following logs to troubleshoot the issue.
a.
/usr/openv/volmgr/debug/acsssi/event.log on media server
b.
/export/home/ACSSS/log/acsss_event.log on ACSLS host
c. System Log (/var/adm/messages
on the media server).
2. Verify that RPC is Running
#
rpcinfo
3. Verify the ACSSS Program
#
rpcinfo -t {acsls_hostname} 300031 2
program
300031 version 2 ready and waiting
#
rpcinfo -t {acsls_hostname} 300031 1
program
300031 version 1 ready and waiting
You should get a response from both programs, but you only need a response from the version that you are using
(2 = UDP or 3 = TCP). The NetBackup default for this communications service is UDP.
Log Files:
Sample output from /var/adm/messages file on media server (system log file location will differ according to the OS version of the media server).
Apr 3 16:47:49 cng2bkme1
acsd[17718]: [ID 153441 daemon.error] ACS(2) Unable to obtain Query Server
sequence 10 acknowledge response, ACS status = 104, STATUS_NI_FAILURE
Apr 3 16:47:49 cng2bkme1
acsd[17638]: [ID 169347 daemon.error] ACS(2) unavailable: initialization failed:
Unable to initialize robot
Apr 3 16:49:59 cng2bkme1
acsd[17736]: [ID 408576 daemon.error] ACS(2) Unable to obtain Query Server
sequence 20 acknowledge response, ACS status = 104, STATUS_NI_FAILURE
Apr 3 16:49:59 cng2bkme1
acsd[17638]: [ID 169347 daemon.error] ACS(2) unavailable: initialization failed:
Unable to initialize robot
Sample output from /usr/openv/volmgr/debug/acsssi/event.log log on media server:
04-03-08 17:32:25
SSI[0]:[csi_rpccall.c:515] ONC RPC: csi_rpccall(): status:STATUS_NI_FAILURE;
failed: clnttcp_create()
RPC TCP client connection
failed, RPC: Remote system error Errno = 146(Connection refused)
Remote Internet
address:10.57.4.1, Port: 30031;04-03-08 17:32:27 SSI[0]:[csi_rpccall.c:515] ONC
RPC: csi_rpccall(): status:STATUS_NI_FAILURE; failed: clnttcp_create()
RPC TCP client connection
failed, RPC: Remote system errorErrno = 146(Connection refused)Remote Internet
address:10.57.4.1, Port: 30031;
04-03-08 17:32:27
SSI[0]:[csi_freeqmem.c:152] ONC RPC: csi_freeqmem():
status:STATUS_QUEUE_FAILURE; Dropping from Queue: Remote Internet address:
0.0.0.0,Port: 0 , ssi_identifier: 153, Protocol: 838860800, Connect type:
0;
Resolution:
Ports 13724, 13782, 30032, 30031, 30033, 13740 and 13741 must be opened bi-directionally on the firewall.
|
|
Related Articles
Legacy ID
302475
Article URL http://www.symantec.com/docs/TECH59332
Terms of use for this information are found in Legal Notices
Thank you.