A Backup Exec Hotfix or Service Pack installation fails with the error "V-225-69: ERROR: C:\WINNT\Installer\{EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}\PatchInventory.ini does not exist"

Article:TECH59396  |  Created: 2008-01-09  |  Updated: 2014-01-19  |  Article URL http://www.symantec.com/docs/TECH59396
Article Type
Technical Solution

Product(s)

Issue



A Backup Exec Hotfix or Service Pack installation fails with the error "V-225-69: ERROR: C:\WINNT\Installer\{EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}\PatchInventory.ini does not exist"


Error



V-225-69: ERROR: C:\WINNT\Installer\{EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}\PatchInventory.ini does not exist.
ERROR: Failed to get list of display names for applied patches.


Solution



The Backup Exec installation log file (bkupinst.htm) reports the above error while installing a Backup Exec Hotfix or Service Pack using Symantec LiveUpdate or during the manual installation of a Hotfix.

To troubleshoot the issue, perform the following:

1. On the Backup Exec media server clear the temp files from the following locations:
 
  • %Systemroot%\Temp ((Note: "%SystemRoot%" is typically C:\Windows)
  • C:\Documents and Settings\<username>\Local Settings\Temp
2. Check the Event Viewer for any errors related to MSIinstaller.
 
3. Logon with a user account that has "Administrator" rights on the server and try installing the patch.
 
Note: Ensure that the Backup Exec Services are configured with the service logon account that has "administrator" rights. All the Backup Exec Services should be running under the same account by default, with the exception of the Backup Exec Remote Agent Service (RAWS), which runs under the Local System Account.
 
4. If the above steps do not resolve the issue, review the documents listed in the Related Documents section and verify the permissions for the Backup Exec Service account.
 

Supplemental Materials

SourceUMI
ValueV-225-69
Description

C:\WINNT\Installer\{EAB0C0F9-B57B-4865-91A3-DE3B34B1FB02}\PatchInventory.ini does not exist



Legacy ID



302578


Article URL http://www.symantec.com/docs/TECH59396


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