Invalid license key error is reported during product licensing
|Article:TECH59403|||||Created: 2009-01-15|||||Updated: 2013-12-31|||||Article URL http://www.symantec.com/docs/TECH59403|
When attempting to license product after installation, using full product installation key for version 8 of Backup Exec System Recovery, the "Invalid License Key" error is indicated on the product activation screen.
Invalid license key
Mix-match between products of the same version, or License/Serial key is for a different version of the product.
Verify the product version and type (i.e. Type: Server, Small Business Server, Desktop, 'Option') installed matches the product key being used:
Example: Backup Exec or Symantec System Recovery 'Option' is installed and the license / serial key is for Backup Exec or Symantec System Recovery Server edition
If this is the case do the following:
- Go to the product download location of https://fileconnect.symantec.com
- Enter in the serial number provided for access to the download site.
- Download and install the correct product type and version that matches the License / serial key being use for the client.
Article URL http://www.symantec.com/docs/TECH59403