Advance Disk-Based Option (ADBO) backups of Exchange 2007 using EqualLogic's VSS Provider will fail with the error "0xe0008488 - Access is denied."

Article:TECH59404  |  Created: 2008-01-09  |  Updated: 2013-10-21  |  Article URL http://www.symantec.com/docs/TECH59404
Article Type
Technical Solution


Issue



Advance Disk-Based Option (ADBO) backups of Exchange 2007 using EqualLogic's VSS Provider will fail with the error "0xe0008488 - Access is denied."
 


Error



Unable to complete the operation for the selected resource using the specified options. The following error was returned when opening the Exchange Database file: '-1 The function is not yet implemented. '

Final error: 0xe0008488 - Access is denied.

Exchange 2007 Information Store backups using Advance Disk-Based Option (ADBO) and Equalogic's VSS provider will fail with "Access Denied" errors.

 
(FIGURE 1)
 
  

 
BERemote Log on Exchange 2007 Server shows:
 
Using Provider: EqualLogic VSS Provider
 
Registered Provider found: EqualLogic VSS Provider
 
Warning - Registered Provider version mismatch. Tested version: 2.0.0.0. Installed version: 3.0.0.0
 

Solution




1.This issue has been permanently resolved in the following Backup Exec hotfix:
 
Backup Exec 12.0 for Windows Servers revision 1364 Hotfix 304392 - http://www.symantec.com/docs/TECH60718.
 
 

 

 


Supplemental Materials

SourceETrack
Value1245724
Description

ADBO backups of Exchange 2007 using EqualLogic's VSS Provider will fail - Registered Provider version mismatch


SourceError Code
Value0xe0008488
Description

Access is denied.



Legacy ID



302588


Article URL http://www.symantec.com/docs/TECH59404


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