Error setting up an Offsite Copy to an FTP location: EC8F1FA6: Cannot connect to <ftp server>. Verify the FTP address and settings, make sure the network connection is working, and then try again.

Article:TECH59563  |  Created: 2009-01-12  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH59563
Article Type
Technical Solution


Environment

Issue



Error setting up an Offsite Copy to an FTP location: EC8F1FA6: Cannot connect to . Verify the FTP address and settings, make sure the network connection is working, and then try again.

Error



EC8F1FA6: Cannot connect to . Verify the FTP address and settings, make sure the network connection is working, and then try again.

Solution



When creating a backup job and adding an FTP server as an Offsite Copy location, Symantec Backup Exec(tm) System Recovery 8.0 will attempt to connect to the FTP server to verify the credentials and network connectivity.  This connection attempt is presently set to timeout after waiting for a response from the FTP server for 5 seconds.  If the FTP server does not respond within the 5 second timeout period, the above error will occur and the Offsite Copy cannot be setup.  The 5 second timeout is not adjustable in the software.


Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

Symantec Corporation currently plans to address this issue by way of a patch or hotfix to the current version of the software. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here. A link to the patch or hotfix download will be added to this document when it becomes available. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.

Supplemental Materials

SourceETrack
Value1247333
DescriptionOffSite Timeout is 5 seconds, and is timing out before client connects.


Legacy ID



302780


Article URL http://www.symantec.com/docs/TECH59563


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