V-79-57344-65060 - "The server has refused the network connection or is out of network connections." occurs when backing up a Remote Oracle Server

Article:TECH59581  |  Created: 2009-01-11  |  Updated: 2012-03-08  |  Article URL http://www.symantec.com/docs/TECH59581
Article Type
Technical Solution

Product(s)


Problem



V-79-57344-65060 - "The server has refused the network connection or is out of network connections." occurs when backing up a Remote Oracle Server


Error



Final error: 0xe000fe24 - The server has refused the network connection or is out of network connections.

The following error may show in the debug log:

bengine: [1016] 08/23/06 13:07:54 NDMPEngine::SetupNDMPConnection(): Using Default Account for proxy Authentication
beserver: [3488] 08/23/06 13:07:54 -1 Client requested key.
beserver: [1732] 08/23/06 13:07:54 -1 Client '' connected('',''): 0x50475e0
beremote: [2740] 08/23/06 13:07:54 Logon User failed: The parameter is incorrect.
beremote: [2740] 08/23/06 13:07:54 Logon User failed for user:
bengine: [1016] 08/23/06 13:07:54 ERROR: 4 Error: Connection has not been authorized
beserver: [3488] 08/23/06 13:07:54 -1 Client '' Disconnected:0x50475e0
bengine: [1016] 08/23/06 13:07:54 TAPEALERT: Get Tape Alert Flags Return Code = 0X0


Solution




1. Ensure that the account used for backing up Oracle has sys dba rights.

2. Ensure that  there is a valid System Logon Account under Network>Logon Accounts in Backup Exec.  If not, create the account, then confirm that this account is able to logon to both the media server and Oracle Server via the Windows Login.

For more information about the Oracle Agent, review the following documents:

When attempting to back up or restore a local or remote <Oracle> database the error: "Access is denied to Remote Agent. Check the login account for the specified device." is returned.
www.symantec.com/docs/284910 

The Oracle Agent branch of the Backup Selections tree does not appear under Remote Selections.
www.symantec.com/docs/240813 

NOTE:  In version 11d and above of Backup Exec for Windows Servers, the Remote Agent is used to backup Oracle, instead of it being backed up via a separate Oracle Agent.  For more information, review the following documents:

How to install and configure the <Oracle> Agent on remote <Oracle> server in Backup Exec 11d?
www.symantec.com/docs/286329 

About the Backup Exec Oracle Agent
www.symantec.com/docs/300135



Supplemental Materials

SourceError Code
Value0xe000fe24
Description

Oracle: The server has refused the network connection or is out of network connections.

 

 


SourceUMI
ValueV-79-57344-65060
Description

Oracle: The server has refused the network connection or is out of network connections



Legacy ID



302799


Article URL http://www.symantec.com/docs/TECH59581


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