When using certain Excel Macros while incremental Backup Exec Desktop and Laptop Option (DLO) backups are being performed, Excel appears to be hung.

Article:TECH59582  |  Created: 2009-01-17  |  Updated: 2009-01-17  |  Article URL http://www.symantec.com/docs/TECH59582
Article Type
Technical Solution

Product(s)

Environment

Issue



When using certain Excel Macros while incremental Backup Exec Desktop and Laptop Option (DLO) backups are being performed, Excel appears to be hung.

Solution



The Microsoft DDE function and the DLO incremental PST MAPI backups are conflicting, and causing Excel to appear hung when a macro is run from within Excel.
Possible workarounds:
  • The Backup Exec agent can be refreshed so that Excel can continue.
  • DLO can be exited and then re-launched after the macro is run.
  • Incremental backups of PST files can be turned off in the DLO Profile.

Resolution:

This issue has now been fixed by way of a hotfix. Please refer the Related Documents section for more information.



Supplemental Materials

SourceETrack
Value1205829
DescriptionWhen using a DDE function in Excel 2003 with Outlook running, Excel will freeze until DLO is closed.


Legacy ID



302802


Article URL http://www.symantec.com/docs/TECH59582


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