How do I collect the SEAST logs in Backup Exec System Recovery version 8?

Article:TECH59923  |  Created: 2008-01-25  |  Updated: 2008-01-02  |  Article URL http://www.symantec.com/docs/TECH59923
Article Type
Technical Solution


Environment

Issue



How do I collect the SEAST logs in Backup Exec System Recovery version 8?

Solution



  • Reproduce the problem.
  • Navigate to the folder ..\<Backup Exec System Recovery installation directory>\Utility on the computer where the BESR is installed.
  • Double click the SEAST.EXE.
  • Select the option Gather Technical Support Information.
  • Make sure the folder Output root directory is a location convenient for you.
  • Always enter the current Case number in the corresponding section - the tool will not run without it.
  • Click on Gather.
  • Confirm any box asking you if you want to start the process.
  • If you would like to Send Results via FTP and have the necessary connection, please click the corresponding box.
  • Otherwise click View Results to see the output folder.
  • If you would like to send the files by email, please make sure to send the .CAB file with the case number only, because it contains all the gathered files.



Legacy ID



303275


Article URL http://www.symantec.com/docs/TECH59923


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