"Cannot retrieve backup job properties" is reported when trying to create backup job with Backup Exec System Recovery (BESR) or Symantec System Recovery (SSR) console

Article:TECH59980  |  Created: 2008-01-28  |  Updated: 2014-09-24  |  Article URL http://www.symantec.com/docs/TECH59980
Article Type
Technical Solution


Issue



When attempting to create a backup job through the local Backup Exec System Recovery (BESR) or Symantec System Recovery (SSR) console the error message below is generated.

 


Error



Error E1AD7500: Cannot retrieve backup job properties.

The machine wide limit settings do not grant Local Launch permission for the COM Server application with CLSID 73E709EA-5D93-4B2E-BBB0-99B7938DA9E4 to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20).

Note: This security permission can be modified using the Component Services administrative tool.

 


Environment



Windows based client systems.

 


Cause



There are more then one possible cause to this error during a backup job creation attempt, so at this time there is no one solution to resolve this issue. Please review the following suggested workarounds and related documents below. If the issue persists please contact Symantec Technical Support for further assistance.

 


Solution



1. Corrupt Windows Management Instrumentation (WMI) which can be repaired by running the latest service pack for the operating system.
 

2. Modify DCOM configuration settings:

      a. Go to Start>Run, type dcomcnfg and press Enter.  

      b. Select Component Services.  

      c. Double click on Computers.  

      d. Right click on My Computer and go to Properties.

      e. Click on the COM Security tab.  

      f. Under Launch and Activation Permissions select Edit Limits.

      g. Check Allow for Local Launch.  

      h. Select OK and close Component Services.

    Verify the state of the wmiprvse.exe file:

    a. Open windows explorer

    b. Browse to \Windows\System32\wbem sub-folder.

    c. Look through the contents of the folder, verify the following:
    wmiprvse.exe is listed
    - That it does not have a zero byte count
    - That is has not been modified recently (unless a windows patch has been recently applied).

    d. If all the conditions of step 3 is true, proceed to the related documents section at the end of this technote, else reinstall wmiprvse.exe; contact Microsoft Technical Support for assistance.

 


Supplemental Materials

SourceUMI
ValueV-281-429-29952
Description

Error E1AD7500: Cannot retrieve backup job properties.


SourceError Code
ValueE1AD7500
Description

Cannot retrieve backup job properties.




Article URL http://www.symantec.com/docs/TECH59980


Terms of use for this information are found in Legal Notices