Why Tape Hardware Device(s) are not recognized within Backup Exec for Windows Servers
| Article:TECH60088 | | | Created: 2008-01-02 | | | Updated: 2011-10-20 | | | Article URL http://www.symantec.com/docs/TECH60088 |
Problem
Why Tape Hardware Device(s) are not recognized within Backup Exec for Windows Servers
Error
Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------
0003:0000:0001:0000 Device Name ""
Secondary Name "\\.\Changer0"
Primary Inquiry "OVERLANDNEO Series 0429"
Serial Number ""
Device Flags KSCSI
Device State 1, Offline, ERROR = 0x0000007B (ERROR_INVALID_NAME)
0003:0000:0002:0000 Device Name "\\.\Tape0"
Secondary Name "\\?\scsi#sequential&ven_hp&prod_ultrium_1-scsi&rev_e37u#6&2de9619e&0&020#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
Primary Inquiry "HP Ultrium 1-SCSI E37U"
Serial Number "HP Ultrium 1-SCSI HUB4C03CNK"
Device Flags KSCSI, SN(TYPE 1)
Device State 3, Online
Device IDs 1020, {D4891E8B-EE5A-4688-95F7-105908059A94}
Device Name "HP 1"
Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"
Device Features 0x000BFB7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,ES,EL,LU,E,SBS,DC,SDC,TA,HU,RR
Device Element 0, 0
Cause
In order for devices to be correctly identified by Backup Exec, the device(s) must first be visible in the Windows Device Manager. It is also necessary for serialization (i.e.: Element Serialization) to be returned when an inquiry command is sent by Backup Exec to each attached device. In the BEDiag ADAMM section example below, the tape device will show in Backup Exec as a standalone drive, as the library is not returning serialization, and therefore not recognized as an available device.
Solution
If the drivers/firmware are at the latest level and cabling, termination, etc... are confirmed to be connected properly, contact the tape hardware manufacturer to determine why serialization is not being returned.
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Legacy ID
303504
Article URL http://www.symantec.com/docs/TECH60088
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