A Granular Restore Technology (GRT) enabled backup job targeted to disk fails with error "0xe00084f9 - A communications failure has occurred between the Backup Exec job engine and the remote agent"
| Article:TECH60133 | | | Created: 2008-01-05 | | | Updated: 2013-03-12 | | | Article URL http://www.symantec.com/docs/TECH60133 |
Problem
A Granular Restore Technology (GRT) enabled backup job targeted to disk fails with error "0xe00084f9 - A communications failure has occurred between the Backup Exec job engine and the remote agent"
Error
Backup Job Log:
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
Final error: 0xe000fe30 - A communications failure has occurred.
An error occurred while connecting to the Backup Exec Remote Agent on the media server. Ensure that the job options are correct, and then submit the job again. The backup set was not created.
The Sharepoint resource is not responding. Backup set canceled.
The Backup Exec job engine log reports the following error if the job is run with debugging enabled:
[3420] 04/23/08 20:41:04 ERROR: 17 Error: Cannot connect / not connected
[3420] 04/23/08 20:41:04 PDIBackupBSDProcessor::EstablishPDIDataConnection() - dataConnect failed with error code : 0x00000017
[3420] 04/23/08 20:41:04 PDIBackupBSDProcessor::ProcessBSD( ) - Could not connect PDI Source(EXCHANGE2003) to the PDI store(BE11)
Cause
The above error may occur while running a GRT enabled backup job to disk of a remote server that is accessible to the Backup Exec server over a NAT (Network Address Translation) setup.
Solution
1. Create an exception rule on the router to disable NAT such that the Backup Exec server gets connected directly to the internal IP of the remote server and not over NAT.
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| Source | Error Code |
| Value | 0xe000fe30 |
| Description | A communications failure has occurred |
| Source | UMI |
| Value | V-79-57344-65072 |
| Description | The connection to target system has been lost. Backup set canceled. |
| Source | ETrack |
| Value | 1264273 |
| Description | GRT: GRT backup of a server over NAT fails with "communication failure" error. |
| Source | Error Code |
| Value | 0xe00084f9 |
| Description | A communications failure has occurred between the Backup Exec job engine and the remote agent. |
| Source | UMI |
| Value | V-79-57344-34029 |
| Description | A hardware error occurred.
|
Related Articles
Legacy ID
303567
Article URL http://www.symantec.com/docs/TECH60133
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