GRT Backup is not supported for a remote server which is accessible to media server using a NAT setup

Article:TECH60133  |  Created: 2008-01-05  |  Updated: 2014-01-07  |  Article URL http://www.symantec.com/docs/TECH60133
Article Type
Technical Solution

Product(s)

Issue



A Granular Restore Technology (GRT) enabled backup job targeted to disk fails with error "0xe00084f9 - A communications failure has occurred between the Backup Exec job engine and the remote agent"


Error



Backup Job Log:

V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.
Final error: 0xe000fe30 - A communications failure has occurred.

An error occurred while connecting to the Backup Exec Remote Agent on the media server. Ensure that the job options are correct, and then submit the job again. The backup set was not created.

 The Sharepoint resource is not responding. Backup set canceled. 

The Backup Exec job engine log reports the following error if the job is run with debugging enabled:

[3420] 04/23/08 20:41:04 ERROR: 17 Error: Cannot connect / not connected
[3420] 04/23/08 20:41:04 PDIBackupBSDProcessor::EstablishPDIDataConnection() - dataConnect failed with error code : 0x00000017
[3420] 04/23/08 20:41:04 PDIBackupBSDProcessor::ProcessBSD( ) - Could not connect PDI Source(EXCHANGE2003) to the PDI store(BE11)
 


Cause



The above error occurs while running a GRT enabled backup job to disk of a remote server that is accessible to the Backup Exec server over a NAT (Network Address Translation) setup.  

This affects GRT enabled backups of Exchange, SharePoint , or Active Directory.

Solution



Non GRT Backup should work. GRT Backup is not supported when remote server is talking to the Media server using Network Address Transalation (NAT).
 


Supplemental Materials

SourceError Code
Value0xe000fe30
Description

A communications failure has occurred


SourceUMI
ValueV-79-57344-65072
Description

The connection to target system has been lost. Backup set canceled.


SourceETrack
Value1264273
Description

GRT: GRT backup of a server over NAT fails with "communication failure" error.


SourceError Code
Value0xe00084f9
Description

A communications failure has occurred between the Backup Exec job engine and the remote agent.


SourceUMI
ValueV-79-57344-34029
Description

A hardware error occurred.

 



Legacy ID



303567


Article URL http://www.symantec.com/docs/TECH60133


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