EvFsaBackupMode utility fails when trying to set a NetApp device to backup mode
| Article:TECH60359 | | | Created: 2009-01-20 | | | Updated: 2009-01-20 | | | Article URL http://www.symantec.com/docs/TECH60359 |
Problem
EvFsaBackupMode utility fails when trying to set a NetApp device to backup mode
Error
EvFsaBackupMode.exe -backup netapp vaultserver
Error opening the Service Control Manager on machine: vault1.example.local -
Error:
Error: Access is denied.
An unexpected error occurred in method: ???A@.
Solution
When the EvFsaBackupMode utility runs, it attempts to
connect to the Service Control Manager on the Enterprise Vault server by fully
qualified alias name. Due to Windows 2003 security, disable strict name checking
and disable loopback check need to be set for the utility to function properly.
The steps to disable strict name checking are documented in this Microsoft
knowledge base
article:
http://support.microsoft.com/kb/281308
The steps to disable loopback check is documented on this Microsoft knowledge base article:
http://support.microsoft.com/kb/896861
Once these settings are put into place and the Enterprise Vault server is rebooted, the EvFsaBackupMode utility should work as designed.
http://support.microsoft.com/kb/281308
The steps to disable loopback check is documented on this Microsoft knowledge base article:
http://support.microsoft.com/kb/896861
Once these settings are put into place and the Enterprise Vault server is rebooted, the EvFsaBackupMode utility should work as designed.
|
|
Related Articles
Legacy ID
303894
Article URL http://www.symantec.com/docs/TECH60359
Terms of use for this information are found in Legal Notices
Thank you.