EvFsaBackupMode utility fails when trying to set a NetApp device to backup mode

Article:TECH60359  |  Created: 2009-01-20  |  Updated: 2009-01-20  |  Article URL http://www.symantec.com/docs/TECH60359
Article Type
Technical Solution

Product(s)

Environment

Issue



EvFsaBackupMode utility fails when trying to set a NetApp device to backup mode

Error



EvFsaBackupMode.exe -backup netapp vaultserver
Error opening the Service Control Manager on machine: vault1.example.local -
Error:
Error: Access is denied.

An unexpected error occurred in method: ???A@.

Solution



When the EvFsaBackupMode utility runs, it attempts to connect to the Service Control Manager on the Enterprise Vault server by fully qualified alias name. Due to Windows 2003 security, disable strict name checking and disable loopback check need to be set for the utility to function properly. The steps to disable strict name checking are documented in this Microsoft knowledge base article:

 http://support.microsoft.com/kb/281308

The steps to disable loopback check is documented on this Microsoft knowledge base article:

 http://support.microsoft.com/kb/896861

Once these settings are put into place and the Enterprise Vault server is rebooted, the EvFsaBackupMode utility should work as designed.



Legacy ID



303894


Article URL http://www.symantec.com/docs/TECH60359


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