How to manually install the SymSnapService for Backup Exec System Recovery 8.0 and 8.5

Article:TECH60410  |  Created: 2008-01-15  |  Updated: 2011-12-14  |  Article URL http://www.symantec.com/docs/TECH60410
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Technical Solution

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Problem



How to manually install the SymSnapService for Backup Exec System Recovery 8.0 and 8.5


Error



Error "E0BB001B: Cannot lock volume \\?\Volumevolume name\ because it contains the OS or has an active paging file."
Error EBAB03F1: Access is denied.
Error E0BB0147: The operation 'Snap Volume' is not currently enabled.


Solution



These errors are encountered in some instances where the SymSnapService is not installed correctly and not listed under Services in Windows.  Perform the following steps to resolve the issue:
 

 

 
1. Go to Start > Run > services.msc
 

 

 
2. Verify the following services for Backup Exec System Recovery exist:
 
Backup Exec System Recovery
 
Symantec SymSnap VSS Provider   (Note:  This service will not be present on a Windows 2000 system)
 
SymSnapService
 

 
If SymSnapService is missing go to Step 3. Otherwise continue to Step 5.
 

 

 
3. Open a command prompt by going to Start > Run > CMD
 

 
For 32-bit systems do the following to register the SymSnapService:
 
a. Type:  CD "\Program Files\Symantec\Backup Exec System Recovery\Shared\Drivers"
 
b. Type:  SymSnapService.exe /service
 

 
For 64-bit systems do the following to register the SymSnapService:
 
a. Type:  CD "\Program Files (x86)\Symantec\Backup Exec System Recovery\Shared\Drivers"
 
b. Type:  SymSnapServicex64.exe /service
 

 

 
4.  Check in Services again as in Steps 1 and 2 to confirm that the SymSnapService is listed.  If it is listed, right-click on the SymSnapService and go to Properties.  Set the Startup Type to Automatic, click Start, and then click OK.  
 

 
If the SymSnapService is still not present run the Fixinstall.bat from the following location and then reboot the computer:
 
For 32-bit systems:  C:\Program Files\Symantec\Backup Exec System Recovery
 
For 64-bit systems:  C:\Program Files (x86)\Symantec\Backup Exec System Recovery
 

 

 
5.  Verify the Windows Management Instrumentation (WMI) service is running. If the service is not running set the Startup Type to Automatic and press Start button.
 

 

 
6.  Launch Backup Exec System Recovery and attempt to run a backup
 

 

 

 

 

 

Supplemental Materials

ValueE0BB001B
Description

Cannot lock volume \\?\Volumevolume name\ because it contains the OS or has an active paging file

ValueEBAB03F1
Description

Access is denied

ValueE0BB0147
Description

The operation 'Snap Volume' is not currently enabled

ValueV-281-187-27
Description

Cannot lock volume \\?\Volumevolume name\ because it contains the OS or has an active paging file

ValueV-281-187-327
Description

The operation 'Snap Volume' is not currently enabled

ValueV-281-2987-1009
Description

Access is denied

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303972


Article URL http://www.symantec.com/docs/TECH60410


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